Cole Martin
Chicago,IL
Summary
Well-rounded server looking to obtain a new serving job to advance my career in hospitality. Five years of service experience in varying roles. Passionate about creating positive experiences for guests, learning about new foods and drinks, and making high sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Chauhan Ale And Masala House
Nashville, TN
08.2022 - 04.2024
- Upsold high-profit items. Regularly achieved highest per-night food and alcohol sales.
- Communicated effectively with kitchen staff regarding guest allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
Lead Server
Pizza Grace
Birmingham, AL
05.2022 - 08.2022
- Managed opening and closing duties to facilitate restaurant operations.
- Worked with management to coordinate special functions and events.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
Lead Host
Automatic Seafood and Oysters
Birmingham, AL
03.2022 - 08.2022
- Managed reservations received through Resy and coordinated seating for appropriate dates, times, and party counts.
- Escorted guests to proper tables. Seated 250 to 325 guests a night. Monitored dining flow.
- Managed telephone and online takeout orders and coordinated hand-off for customers.
Cocktail Server
El Barrio
Birmingham, AL
06.2021 - 03.2022
- Delivered top-quality service with personable greetings and swift acknowledgement of in-house guests and VIPs.
- Checked patron identification to verify minimum age requirement for consumption of alcoholic beverages.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Server
Surin of Thailand
Birmingham, AL
06.2019 - 06.2021
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Delivery Driver
Waitr
Birmingham, AL
01.2018 - 06.2019
- Picked up food items at different restaurants and delivered to customers within thirty minutes for maximum satisfaction
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Education
Bachelor of Arts - Art History
University of Alabama At Birmingham
Skills
- Positive and Professional
- Sales Techniques
- High-Volume Dining
- Wine Pairings
Certification
- Illinois BASSET
- IDPH Food Handler
Timeline
Server
Chauhan Ale And Masala House
08.2022 - 04.2024
Lead Server
Pizza Grace
05.2022 - 08.2022
Lead Host
Automatic Seafood and Oysters
03.2022 - 08.2022
Cocktail Server
El Barrio
06.2021 - 03.2022
Server
Surin of Thailand
06.2019 - 06.2021
Delivery Driver
Waitr
01.2018 - 06.2019
Bachelor of Arts - Art History
University of Alabama At Birmingham
- Illinois BASSET
- IDPH Food Handler
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