Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cole Mashaw

Lady Lake,FL

Summary

With a proven track record at Watercress Senior Living and Rock River Golf and Pool, I excel in team management and project execution, enhancing operational efficiencies and customer satisfaction. My expertise spans from grounds maintenance to customer service, underpinned by strong computer skills and a commitment to safety and quality standards. Achievements include team leading with successful project outcome and improving service delivery processes.

Overview

8
8
years of professional experience

Work History

Grounds Crew Member

Harbor Hills Country Club
07.2024 - Current
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Removed debris and waste from outdoor areas.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Promoted teamwork among crew members through clear communication and cooperation during project execution.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Assisted with irrigation system maintenance and repair.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
  • Organized and detail-oriented with a strong work ethic.

Maintenance Technician

Watercress Senior Living
01.2024 - 07.2024
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Followed safety protocols to minimize workplace accidents.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

Dining Room Supervisor

Watercress Senior Living
01.2023 - 01.2024
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Enhanced customer satisfaction by providing exceptional dining experiences and promptly addressing concerns.
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Implemented conflict resolution techniques when handling complaints from customers or disagreements amongst employees.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Golf Course Superintendent

Rock River Golf and Pool
01.2018 - 11.2022
  • Optimized staff productivity by creating efficient work schedules and delegating tasks according to skillsets.
  • Implemented an integrated pest management program that maintained turf health without compromising environmental integrity.
  • Directed special projects such as winterization, tree removal and flower bed installations.
  • Troubleshot and repaired issues with equipment such as tractors,mowers, hand held equipment and golf carts.
  • Scheduled staff members for landscaping shifts, enabling adequate coverage for projects.
  • Conducted regular inspections of the golf course to identify areas requiring improvement or repair.
  • Maintained safe working conditions by enforcing safety protocols among staff members during daily operations.
  • Monitored weather conditions to plan work schedules effectively and minimize project delays.
  • Strengthened communication skills through regular interactions with others.
  • Provided efficient operation and maintenance of irrigation systems to optimize course playability.
  • Supervised a crew of 6 groundskeepers through task assignment, oversight and followup.

Furniture Delivery/Repair Technician

D & E Furniture
10.2016 - 02.2018
  • Detail oriented when completing delivery assignments ensuring no damage to furniture or customer dwelling.
  • Achieved a high level of customer trust by providing clear and honest communication throughout the delivery process.
  • Utilized variety of tools and equipment to complete repairs.
  • Maintained inventory of repair supplies and ordered parts.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
  • Installed and programmed variety of consumer products.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Maintained a clean and efficient furniture dock area.

Education

High School Diploma -

Gouverneur Senior High School
Gouverneur, NY
02-2011

2 Year Certificate - Culinary Arts

BOCES Southwest Tech
Gouverneur, NY
02-2011

Skills

  • Project management
  • Team building/management
  • Computer skills
  • Irrigation
  • Grounds maintenance
  • Heavy Lifting
  • Delivery driver experience
  • Backhoe/bucket truck experience
  • Landscaping expertise
  • Maintaining equipment
  • Customer service

Timeline

Grounds Crew Member

Harbor Hills Country Club
07.2024 - Current

Maintenance Technician

Watercress Senior Living
01.2024 - 07.2024

Dining Room Supervisor

Watercress Senior Living
01.2023 - 01.2024

Golf Course Superintendent

Rock River Golf and Pool
01.2018 - 11.2022

Furniture Delivery/Repair Technician

D & E Furniture
10.2016 - 02.2018

High School Diploma -

Gouverneur Senior High School

2 Year Certificate - Culinary Arts

BOCES Southwest Tech

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Cole Mashaw