Cole M Birmingham
Beaufort
Summary
Versatile professional with a background in the United States Marine Corps and customer service roles at Cabela's and Safeway. Excelled in complex problem-solving, demonstrating discipline, focus, and quick decision-making. Skilled in database administration and adept at enhancing customer loyalty through empathetic conflict resolution. Achieved streamlined communication in high-stress environments, marrying tactical proficiency with superior service.
Overview
6
6
years of professional experience
Work History
US Marine
United States Marine Corps
Beaufort, SC
05.2021 - 04.2025
- Collaborated effectively with interdisciplinary teams to achieve desired outcomes in complex problem-solving scenarios.
- Streamlined communication processes for increased efficiency during high-stress operations.
- Performed f-35 joint strike fighter database administration.
Customer Service Representative
Cabela's
Tualatin, OR
11.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. By directing customers to the product that suited their needs best
Customer Service Representative
Safeway
West Linn, OR
06.2019 - 11.2020
Returned shopping carts to their carousel, bagged groceries, and directed customers toward their needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
West Linn High School
West Linn, OR06-2019
Skills
- Discipline and focus
- Quick decision making
- Tactical proficiency
- Combat readiness
- Computer system database administration
Accomplishments
-Eagle scout
Timeline
US Marine
United States Marine Corps
05.2021 - 04.2025
Customer Service Representative
Cabela's
11.2020 - 04.2021
Customer Service Representative
Safeway
06.2019 - 11.2020
High School Diploma -
West Linn High School