Cole M Birmingham
Beaufort
Summary
Versatile professional with a background in the United States Marine Corps and customer service roles at Cabela's and Safeway. Excelled in complex problem-solving, demonstrating discipline, focus, and quick decision-making. Skilled in database administration and adept at enhancing customer loyalty through empathetic conflict resolution. Achieved streamlined communication in high-stress environments, marrying tactical proficiency with superior service.
Overview
6
6
years of professional experience
Work History
US Marine
United States Marine Corps
05.2021 - 04.2025
- Collaborated effectively with interdisciplinary teams to achieve desired outcomes in complex problem-solving scenarios.
- Streamlined communication processes for increased efficiency during high-stress operations.
- Performed f-35 joint strike fighter database administration.
Customer Service Representative
Cabela's
11.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. By directing customers to the product that suited their needs best
Customer Service Representative
Safeway
06.2019 - 11.2020
Returned shopping carts to their carousel, bagged groceries, and directed customers toward their needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
West Linn High School
West Linn, OR06-2019
Skills
- Discipline and focus
- Quick decision making
- Tactical proficiency
- Combat readiness
- Computer system database administration
Accomplishments
-Eagle scout
Timeline
US Marine
United States Marine Corps
05.2021 - 04.2025
Customer Service Representative
Cabela's
11.2020 - 04.2021
Customer Service Representative
Safeway
06.2019 - 11.2020
High School Diploma -
West Linn High School
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