Summary
Overview
Work History
Education
Skills
Affiliations
Custom
References
Timeline
Generic

Cole McDermott

Medford,MA

Summary

  • Dynamic host with experience in managing reservations and ensuring a welcoming environment.
  • Strong organizational skills and effective communication contribute to exceptional customer service.
  • Adaptable professional skilled in time management and project coordination.
  • Experienced in facilitating smooth operations through effective communication and teamwork, ready to contribute to a positive guest experience.

Overview

4
4
years of professional experience

Work History

Host

Regina Pizzeria
Medford , MA
02.2025 - Current
  • Greeted guests warmly upon arrival to ensure a positive dining experience.
  • Managed reservations efficiently using restaurant booking systems.
  • Assigned tables to guests based on preferences and party size.
  • Taking and preparing food orders
  • Monitored dining area to ensure cleanliness and readiness for new guests.
  • Coordinated with servers to maintain smooth guest flow and seating.
  • Took reservations over phone and in person.
  • Managed incoming calls during busy shifts.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Balanced cash drawers at the end of each shift.

Front Desk Assistant

Burnett and Moynihan lumber
Revere, Massachusetts
12.2021 - 11.2024
  • Greeted visitors and directed them to appropriate departments.
  • Managed incoming calls and routed them to staff members.
  • Maintained cleanliness and organization of the front desk area.
  • Provided information about services and answered client inquiries.
  • Coordinated with team members to ensure smooth daily operations.
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Computed bills, collected payments and made change for guests.
  • Maintained accurate records of guest accounts using computerized systems.

Education

Electrical

Medford Vocational School
Medford, MA

Skills

  • Flexible schedule
  • Project coordination
  • Time management
  • Team collaboration
  • Customer service
  • Willingness to learn

Affiliations

  • Goalie for Wakefield Town Midgets First Place Winners in 2023
  • Goalie for Medford High Varsity Team

Custom

  • Volunteer with the YMCA food Bank on Saturday Mornings

References

References available upon request.

Timeline

Host

Regina Pizzeria
02.2025 - Current

Front Desk Assistant

Burnett and Moynihan lumber
12.2021 - 11.2024

Electrical

Medford Vocational School

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