Cole McManus
Red Bank,NJ
Summary
Hardworking attendant proficient and offering several years' experience in industry. Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seasoned Deckhand known for high productivity and efficiently completing tasks. Possess specialized skills in navigation, equipment maintenance, and safety procedures. Excel in teamwork, communication, and adaptability, ensuring smooth operations on deck. Committed to maintaining a safe and organized work environment for optimal crew performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Marina Dock Hand
Sandy Hook Bay Marina
Atlantic Highlands, New Jersey
06.2023 - Current
- Inspected vessels for safety hazards and coordinated repairs as needed.
- Managed the scheduling of vessel arrivals and departures to ensure efficient use of resources.
- Conducted regular inspections to ensure equipment was maintained in proper working order.
- Communicated with customers regarding their shipping needs and provided customer service support when necessary.
- Prepared daily activity logs detailing work performed by dock personnel during shift hours.
- Reported any damaged items to supervisor immediately upon discovery.
- Assisted customers with the loading and unloading of their boats onto the docks.
- Inspected docking lines, dock cleats, fenders, and other mooring equipment to ensure they were secure.
- Performed regular maintenance on the docks including painting, caulking, and repairs.
- Provided customer service by responding to questions regarding boat rentals, fuel prices, and other services offered at the marina.
- Coordinated with staff members in order to ensure that all customer requests were handled promptly and correctly.
- Maintained accurate records of customer information including boat registration numbers and contact information.
- Organized storage areas for boating supplies such as life jackets, anchors, ropes, and cleaning supplies.
- Monitored weather conditions in order to ensure safety of vessels docked at the marina.
- Conducted daily inspections of boats stored at the marina for damage or signs of wear and tear.
- Responded quickly to emergency situations involving vessels or personnel on board them.
- Ensured compliance with local regulations pertaining to vessel operations in harbor waters.
- Helped maintain cleanliness around the docks by removing debris from water surfaces or walkways.
- Communicated effectively with customers regarding any changes or updates concerning their reservations.
- Directed traffic flow between different sections of the dock while ensuring that no collisions occurred between vessels.
- Resolved conflicts between customers over issues such as docking space availability or payment disputes.
- Kept an inventory of all tools used for dock maintenance purposes such as hammers, wrenches, saws.
- Collected cash payments from customers or charged purchases to credit cards.
- Answered customers' questions and addressed complaints in person and via phone.
- Responded to questions about local area and company services.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Provided customers with information about local roads or highways.
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
Deckhand
Jersey Devil Sportfishing
Fair Haven, NJ
06.2021 - Current
- Performed safety checks on all equipment and gear prior to use.
- Responsible for loading and unloading cargo, supplies, and passengers on the vessel.
- Maintained a clean deck area through daily sweeping and scrubbing of surfaces.
- Cleaned fishing gear after each catch was unloaded from the boat.
- Operated navigational systems including GPS trackers, radar units, sonar systems.
- Ensured that all required safety protocols were followed while underway.
- Communicated effectively with other vessels via radio transmissions.
- Carried out instructions issued by captain regarding docking procedures.
- Ran errands ashore as needed such as purchasing fuel or provisions for the vessel.
- Assisted with minor renovation or repair to keep boat in operable condition.
- Performed minor cleaning to maintain deck, safety equipment and machinery.
- Greeted guests boarding and departing vessels to drive safe transition.
- Maintained professionalism and efficiency in emergency situations.
- Loaded or unloaded materials, vehicles or passengers from vessels.
- Maintained government-issued certifications.
Education
High School Diploma -
Christian Brothers Academy
Lincroft, NJ05-2024
Some College (No Degree) - Construction Management
Appalachian State University
Boone, NCSkills
- Equipment Inspection
- Environmental Compliance
- Valid Driver's License
- Mechanical Aptitude
- Effective Communication
- Customer Service
- Adaptability
- Time Management
- Problem-Solving
- Attention to Detail
- Preventive Maintenance
- Time management abilities
- Excellent Communication
- Professionalism
- Organizational Skills
Languages
English
Native/ Bilingual
Spanish
Elementary
Certification
- Boating Safety Certificate
Affiliations
- mountain biking
- woodworking
- non-profit work
References
References available upon request.
Timeline
Marina Dock Hand
Sandy Hook Bay Marina
06.2023 - Current
Deckhand
Jersey Devil Sportfishing
06.2021 - Current
- Boating Safety Certificate
High School Diploma -
Christian Brothers Academy
Some College (No Degree) - Construction Management
Appalachian State University
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