Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chloe/Cole Nichols

Los Angeles,United States

Summary

Dependable and quick-learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist/Hostess with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Cleopatra INK
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Stored guest valuables in safe and individual boxes for security.

Restaurant Hostess

Lobster
08.2022 - Current


  • Assisted managers with quickly resolving service- and food-related issues.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating and menu information.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Took reservations by phone, voicemail and email; and answered customer questions and informed of accurate wait times.

Education

High School Diploma -

Palisades Charter High School
Pacific Palisades, CA
06.2022

Skills

  • Greeting and Seating Clients
  • Customer Assistance
  • Positive Attitude and Energetic
  • Security Awareness
  • Appointment/Reservation Booking
  • Patient Information Collection
  • Office Supplies and Inventory
  • Trash Collection and Removal

Accomplishments

  • Committed to JR Guards for 7 years and learned CPR
  • Achieves quick results through effectively communicating with other staff members

Timeline

Restaurant Hostess

Lobster
08.2022 - Current

Front Desk Receptionist

Cleopatra INK

High School Diploma -

Palisades Charter High School
Chloe/Cole Nichols