Summary
Overview
Work History
Education
Skills
Timeline
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Cole Obioha

Friendswood,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Sales Manager/Finance Manager

Nxcess Motorcars
07.2023 - 02.2024
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Bought vehicles through Manheim, ACV and private sellers on behalf of Nxcess to meet client needs.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Met with lenders and warranty reps, to establish advantageous business relationships with Nxcess.
  • Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
  • Prepared tax and title documents to submit legal transfer work to DMV.

Salesperson

Auto Boutique
04.2023 - 07.2023
  • Sold 104 units throughout my two months selling with the company.
  • 80 of 104 units sold included additional front end packages such as lojack and paint/fabric protection further increasing margins for dealer per unit.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Implemented effective sales strategies to maximize revenue generation.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.

Customer Service Representative Floor Manager

Fogo De Chão
03.2022 - 04.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Involved in grand opening of 3rd Houston location.
  • Promoted to Customer Service Representative position in 3 weeks.
  • Managed inventory, telephone calls and liquor and supply orders based on store volume metrics.
  • Delegated tasks to gaucho chefs, servers, bar tenders and hosts.
  • Responded proactively and positively to rapid change.
  • Recommended various extravagant products and packages.
  • Acquired over 600 5-star reviews with direct name mention.
  • Led restaurant to number two spot in the company based off guest sentiment out of 73 locations worldwide
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Server Assistant/Bartender

Perry's Steakhouse & Grille
03.2021 - 03.2022
  • Effectively maintained elite professionalism to insure fine dining experience.
  • Learned detailed knowledge of extremely comprehensive menu.
  • Mastered art of table side carving presentations while handling Perry's famous pork chop
  • Learned how to run BOH expo in fine dining setting.
  • Received multiple positive reviews via Google and Yelp
  • Requested for tableside presentations by both waiting staff and guests.

Shipper

Receiver, Williams-Sonoma, Inc
08.2019 - 03.2021


  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Reviewed order data to verify transactions and shipping dates.
  • Implemented strong organizational practices to maintain a functional back-of-house setting.
  • Assisted other employees to smoothly perform their tasks.
  • Learned useful management skills and techniques to maintain the company's standards.
  • Developed strong customer service skills, earning me the position of highest customer satisfaction rates via Stella.

Sales Associate

Polo Ralph Laren
04.2019 - 08.2019
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Accomplished daily sales goals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Solved customer challenges by offering relevant products and services.
  • Offered a promotional opportunity within 2 months of working with the company.

Package Handler/Sorter

UPS
08.2018 - 12.2018
  • Assembled, sealed, and loaded packages into correct trucks.
  • Lifted upwards of 70 pounds daily.
  • Learned how to maintain a high level of organizational skills in a fast-paced workload.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Education

Pre Business

San Jacinto Community College
Houston, TX

Engineering

University of Houston
Houston, TX

High school diploma -

Clear View High School
Webster, TX
06.2017

Skills

  • Customer Service
  • Management Experience
  • Microsoft Office
  • Finance & Insurance
  • Team Development
  • Customer Relationship Management
  • Sales Expertise
  • Performance Improvement
  • Vehicle Market Data
  • Employee Coaching and Mentoring
  • Titling Vehicles out of State
  • Vehicle appraisals
  • Lead Generation
  • Business to Business Relations

Timeline

Sales Manager/Finance Manager

Nxcess Motorcars
07.2023 - 02.2024

Salesperson

Auto Boutique
04.2023 - 07.2023

Customer Service Representative Floor Manager

Fogo De Chão
03.2022 - 04.2023

Server Assistant/Bartender

Perry's Steakhouse & Grille
03.2021 - 03.2022

Shipper

Receiver, Williams-Sonoma, Inc
08.2019 - 03.2021

Sales Associate

Polo Ralph Laren
04.2019 - 08.2019

Package Handler/Sorter

UPS
08.2018 - 12.2018

Pre Business

San Jacinto Community College

Engineering

University of Houston

High school diploma -

Clear View High School

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Cole Obioha