Cole O'Brien
Overview
16
16
years of professional experience
Work History
Managed Services Consultant
Sprinklr
01.2021 - Current
- White glove partnership support for Sprinklr's most strategic and enterprise level customers including Microsoft, Twitter, and LinkedIn
- Cross-team collaboration with Customer Success, Product Services, and Product Engineering that elevates client's tactical needs and ensures their long-term strategic goals are actualized
- Strategic support for upsell and renewal opportunities that resulted in increased annual revenue
- Sprinklr customer empowerment and increased platform adoption via custom trainings and consultation on and delivery of advanced technical use cases
- Highly collaborative EBR preparation and delivery that showcases Sprinklr's value from a technical and strategic partner standpoint
- Collaboration on the documentation of client case studies that position Sprinklr as a market leader
Implementation Manager
Khoros (Spredfast)
10.2019 - 05.2020
- Configured and implemented new iterations of the Khoros SaaS platform to match client needs and use cases that contribute to the optimization of their social media presence
- Worked with a portfolio of 15+ enterprise clients across a number of diverse markets simultaneously to ensure efficiency and achieve customer's goals under heavy time constraints
- Regularly coordinated across various cross-functional teams in order to bring together resources to meet customer needs (i.e. customer escalations, enhancement requests, and custom solutions)
- Regularly contributed to organization/team goals and processes that drive an enriched customer experience
Business Development Manager
Informatica
08.2018 - 08.2019
- Achieved over 150 percent quota attainment during Q1 and Q2 of 2019
- Strategically managed a robust portfolio of enterprise level accounts to drive revenue pipeline through the top of the funnel
- Run discovery with prospective clients to help better understand their business and educate on how Informatica can solve their challenges
- Coordinate with Sales and Marketing to align relevant team members with client needs and use cases
- Researched prospective client industries and businesses in order to provide relevant and consistent value
B2B Marketing Consultant
Upland Software
10.2017 - 06.2018
- Project management pertaining to RFP workflow, logistics, and internal communication initiatives
- Planned and executed customer-facing events for the purposes of upsell/cross-sell and new business initiatives
- Edited, reviewed, and prepared sales presentations and marketing collateral in order to ensure messaging aligned with company value propositions and brand voice
- Researched various topics including but not limited to: competitor initiatives, brand positioning, organization structures for prospective new business accounts, etc.
- Qualified prospective clients to drive demand for a mobile messaging product line
- Helped define best sales practices and account cadences for an emerging sales development representative team
Sales Development Representative
Spredfast
09.2016 - 05.2017
- Generated over $2M in new business pipeline within first 6 months
- Delivered 106 percent on sales quota during Q1 of 2017
- Qualified opportunities that resulted in $129K of closed, won business in Q2 of 2017
- Helped business decision makers align social media initiatives with the functionalities and solutions of the Spredfast SaaS
B2B Marketing Programs Specialist
All Web Leads
06.2015 - 08.2016
- Created and assigned campaigns for inbound/outbound sales teams
- Managed the cleanliness of lead and prospect database and prepared materials for customer-facing events
- Achieved 427 percent ROI within the first 6 months from daily email marketing campaigns
- Generated 15 Salesforce user dashboards a month to monitor the status of active campaigns
Account Services Intern
White Hat
05.2016 - 08.2016
- Managed multiple social media campaigns across 5 brands simultaneously
- Made monthly contributions to company blog
- Researched for various client briefs, developed analysis and recommendations, and presented insights to client services team
- Communicated with clients by providing social media feedback, answering questions, and sending artwork for approval
Customer Service Representative
O'Brien Garage Doors
06.2009 - 06.2015
- Answered incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
- Monitored customer satisfaction levels and developed methods for increasing them
- Responsible for managing 20+ technician’s schedules and customer communication throughout the job cycle across 16 operating city areas
Education
Bachelor of Science - Advertising
University of Texas At Austin
Austin, TX2016
Skills
- Customer escalation & resolution
- Account planning/research
- Project management & Technical use case Implementation
- Salesforce CRM Experience
- Demonstrable presentation/communication skills
- Adaptable in fast paced environments
Timeline
Managed Services Consultant
Sprinklr
01.2021 - Current
Implementation Manager
Khoros (Spredfast)
10.2019 - 05.2020
Business Development Manager
Informatica
08.2018 - 08.2019
B2B Marketing Consultant
Upland Software
10.2017 - 06.2018
Sales Development Representative
Spredfast
09.2016 - 05.2017
Account Services Intern
White Hat
05.2016 - 08.2016
B2B Marketing Programs Specialist
All Web Leads
06.2015 - 08.2016
Customer Service Representative
O'Brien Garage Doors
06.2009 - 06.2015
Bachelor of Science - Advertising
University of Texas At Austin
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