Cole Papay

• Inspected and tested equipment to locate worn and damaged parts.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
• Disassembled defective parts to make proper repairs.
• Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
• Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services
• Drove and stocked shelf's with forklift and other lifts

• Provided exceptional customer service, addressing concerns promptly and professionally.
• Contributed to a safe working environment by adhering to safety protocols and maintaining clean workspaces.
• Expanded technical expertise by attending ongoing training sessions, staying current on industry advancements.
• Reduced repeat repairs by accurately diagnosing issues the first time and implementing effective solutions.
• Enhanced vehicle performance by conducting thorough diagnostic tests and identifying issues.
• Ensured accurate billing information for customers by carefully reviewing invoices before submission, minimizing discrepancies or disputes over charges later on.
• Consistently met or exceeded established benchmarks for productivity in terms of both quantity and quality of work performed.
• Supported management in optimizing resource allocation, contributing ideas towards enhancing shop efficiency and increasing profitability.

Cleaning, customer service working as a team to provide the best service possible.

• Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
• Kept shop areas neat, clean, and free of safety hazards.
• Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
• Greeted customers and answered questions about oil changes and other services.

Cleaning, customer service working as a team to provide the best service possible.