Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cole Paquin

Middleton,MA
Cole Paquin

Summary

Dynamic individual with extensive experience in diverse work environments, committed to enhancing customer satisfaction through exceptional service. I thrive on engaging with guests to make their dining experience memorable and enjoyable. As a quick learner and strong collaborator, I actively listen to feedback and adapt to new challenges, demonstrating a solid work ethic and a willingness to take on various responsibilities.

Overview

5
years of professional experience

Work History

Rock Hard Masonry LLC.

Laborer/Mason
05.2023 - Current

Job overview

  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.

Solbean Juice Bar & Kitchen

Front of House Employee
05.2021 - Current

Job overview

  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Prepared smoothies, smoothie bowls, and juices.

Cut-Splice

Receptionist
05.2020 - 09.2021

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct employees or the manager.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Worked at a hair salon, so I helped tidy up the stylists areas as well.

Education

University of New Hampshire
Durham, NH

Bachelor Of Science (B.S) from Health Management And Policy

Skills

  • Willingness to learn
  • Attention to detail
  • Food running and customer interaction
  • Customer service
  • Great listener and fast learner
  • Transactions/inquiries via phone, email, and text
  • Safety awareness
  • Heavy lifting
  • Hard worker
  • Good working in a team

Timeline

Laborer/Mason

Rock Hard Masonry LLC.
05.2023 - Current

Front of House Employee

Solbean Juice Bar & Kitchen
05.2021 - Current

Receptionist

Cut-Splice
05.2020 - 09.2021

University of New Hampshire

Bachelor Of Science (B.S) from Health Management And Policy

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Cole Paquin