Cole Parsa
Morrison,CO
Summary
Dedicated and compassionate professional with a background in Human Development and Family Studies, seeking a Higher Education position to leverage strong communication, organizational, and problem-solving skills. Committed to guiding students through their academic journeys, fostering their personal and professional growth, and enhancing their overall educational experience.
Overview
9
9
years of professional experience
Work History
Data Analyst II
Apex Systems
01.2022 - 01.2023
- Onboarding and creating portals for business clients
- Completed, managed, and organized technical requests in JIRA in assistance with Client Service Managers technical work packages to facilitate client support and relations
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Data Analyst I
Apex Systems
01.2022 - 12.2022
- Validated and organized data for clients in assistance with account managers
- Organized and assimilated client information in a variety of software’s
Student Coordinator
MSU Denver Admissions
01.2019 - 12.2021
- Supervised a team of 15 tour guides
- Coordinated tours, training's, scheduling, and other administrative work
- Planned the fall 2021 open house event for future students
- Called prospective students to arrange school visits
- Increased awareness of available resources among the student population through effective marketing strategies.
- Promoted a safe, inclusive campus culture through targeted programming addressing diversity, equity, and inclusion issues.
Tour Guide
MSU Denver Admissions
01.2019 - 12.2021
- Took prospective students on campus tours and worked at the welcome desk assisting students and staff
Call Center Specialist
Habitat for Humanity of Metro Denver
01.2017 - 12.2018
- Collaborated with local organizations to arrange company donations and outreach activities
- Scheduled donation pickups via phone leads and coordinated 5 trucks for all 5 stores in the metro area
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Admissions Specialist
Education Sales Management
01.2014 - 12.2015
- Provided program recommendations to prospective students, ensuring they were directed to the correct admissions advisor
- Consistently met goals and proactively reached out to prospective leads through calls and emails
Education
BA - Human Development and Family Studies, Minor in Social Work
Metropolitan State University of Denver
01.2021
Skills
- Lead Calling and Outreach
- Effective Communication
- Coordination
- Team Orientation
- Proficiency in JIRA
- Proficiency in Salesforce
- Client Relations
- Creative Problem Solving
- Relationship Building
Volunteer Experience
- CHARG Resource Center
- Eating Disorder Foundation
Timeline
Data Analyst II
Apex Systems
01.2022 - 01.2023
Data Analyst I
Apex Systems
01.2022 - 12.2022
Student Coordinator
MSU Denver Admissions
01.2019 - 12.2021
Tour Guide
MSU Denver Admissions
01.2019 - 12.2021
Call Center Specialist
Habitat for Humanity of Metro Denver
01.2017 - 12.2018
Admissions Specialist
Education Sales Management
01.2014 - 12.2015
BA - Human Development and Family Studies, Minor in Social Work
Metropolitan State University of Denver
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