Summary
Skills
Work History
Education
Certification
Timeline
Manager
Cole Potter

Cole Potter

Nashville,Tennessee

Summary

A creative professional with extensive experience in tech operations and management, specializing in creative strategy, content moderation, branding, and platform safety. Proven track record of leading high-performing teams aligned with organizational goals and values. Recognized for driving innovation and operational efficiency through strategic initiatives. Committed to fostering a collaborative environment that enhances team performance and aligns with industry best practices.

Skills

  • Project Coordination
  • Effective Leadership
  • Team collaboration
  • Creative Problem-Solving Strategy

Work History

Creative Director / Founder

HUTSON
Nashville, Tennessee
09.2023 - Current

• Creative Direction:
Develop and execute the brand’s overarching creative vision, ensuring alignment with Hutson’s aesthetic and own inspiration.

• Product Development:
Collaborate with manufacturers to select fabrics, create prototypes, and oversee production processes, including screen printing, embroidery, and finishing details.

• Inventory & Fulfillment:
Manage all aspects of inventory control, packaging design, shipping logistics, and order fulfillment to maintain a seamless customer experience.

• Campaign Production:
Plan, direct, and execute all photo and video shoots for marketing campaigns, including concept development, styling, and on-set direction.

• Talent Sourcing & Management: Identify, recruit, and manage models and creative collaborators for creative campaigns, photoshoots, events.

• Partnerships & Collaborations:
Build and nurture relationships with venues, collaborators, and influencers; pitch proposals and secure partnerships that align with brand values and direction.

• Social Media & Marketing:
Strategize, create, and manage content across all social media platforms to build brand awareness and drive customer engagement.

• Trend Forecasting:
Research and anticipate upcoming fashion trends to inform product development and brand positioning.

• Event Planning & Operations:
Organize and oversee all brand events, from concept to execution, including pop-ups, launches, and retail experiences with POS integration.

• Financial Oversight:
Manage budgeting, financial planning, and investment strategies to ensure sustainable growth.

• Customer Experience:
Cultivate a customer-first approach by analyzing feedback and refining product offerings to enhance satisfaction.

Trust & Safety Team Lead

TikTok
Nashville, United States
03.2022 - Current
  • Responsible for leading and developing 15+ platform safety agents who review content to ensure it adheres to established community guidelines
  • Manage daily team activities and ensure daily operations run smoothly, including management of work distribution, planning capacity and scheduling
  • POC for time sensitive and graphic content escalations
  • Maintain SLA's and objectives of the team's assigned workflows
  • Monitor and anticipate trends within each workflow to assist the policy team with modifications
  • Work with employees and leadership at all levels of the organization to assist in meeting business unit goals and objectives
  • Respond to trust and safety-related inquiries from internal and external stakeholders
  • Audit safety agent's work to learn from errors and maintain accuracy
  • Conduct weekly reviews for management on key deliverables

Trust & Safety Policy Trainer

TikTok
Nashville, United States
05.2021 - 03.2022
  • Core subject matter expert for assigned internal lines of business or products
  • Design and conduct engaging instructor-led training sessions, including train-the-trainer programs for multiple vendor sites
  • Develop and manage multi-day training programs, ensuring content relevance and effectiveness
  • Collaborate with internal stakeholders and vendor training teams to create innovative and impactful training solutions
  • Certify and mentor trainers across TikTok vendor and internal locations
  • Manage small to medium-scale training projects independently, from initiation to execution
  • Foster a culture of continuous learning by designing and implementing ongoing trainer development initiatives
  • Transform complex policy changes into easily digestible, effective adult learning materials
  • Apply adult learning theory principles to select appropriate training methodologies and media based on audience needs and desired outcomes
  • Partner with cross-functional teams to develop and review assessment materials, including knowledge checks, quizzes, and skills assessments
  • Thrive in a fast-paced, dynamic environment, meeting tight deadlines with minimal supervision
  • Work closely with policy and quality teams to address emerging training needs and improve overall performance

Content Moderation Specialist

TikTok
Nashville, United States
01.2021 - 05.2021
  • Responsible for reviewing and managing user-generated content on TikTok, ensuring it adheres to community guidelines by identifying and removing inappropriate, harmful, or offensive content like hate speech, spam, explicit material, or copyright violations, thereby maintaining a safe and positive online environment for users while upholding the platform's brand reputation and legal compliance.

Digital Media Marketing Intern

Navigation Advertising
Murfreesboro, Tennessee
08.2019 - 03.2020
  • Support in all aspects of social media marketing

Digital Media Marketing Intern

Chattanooga Red Wolves SC
Chattanooga, United States
05.2019 - 08.2019
  • Support in all aspects of social media marketing

Education

Interactive Media -

Middle Tennessee State University (MTSU)
Murfreesboro, Tennessee
05.2021

Cinematography and Film/Video Production -

Carson-Newman University
01.2016

High School -

Tullahoma High School
01.2015

Certification

  • UX Foundations: Accessibility
  • Become a Digital Trust & Safety Leader
  • Introduction to Search Engine Optimization

Timeline

Creative Director / Founder

HUTSON
09.2023 - Current

Trust & Safety Team Lead

TikTok
03.2022 - Current

Trust & Safety Policy Trainer

TikTok
05.2021 - 03.2022

Content Moderation Specialist

TikTok
01.2021 - 05.2021

Digital Media Marketing Intern

Navigation Advertising
08.2019 - 03.2020

Digital Media Marketing Intern

Chattanooga Red Wolves SC
05.2019 - 08.2019

Interactive Media -

Middle Tennessee State University (MTSU)

Cinematography and Film/Video Production -

Carson-Newman University

High School -

Tullahoma High School
Cole Potter