Cole Revlett
Murfreesboro,TN
Summary
Results-driven Sales and Service Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, strategic sales planning, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring success in fast-paced environments by leveraging these soft skills to meet and exceed objectives.
Overview
8
8
years of professional experience
Work History
Sales and Service Specialist
Firestone Complete Auto Care, BRO
Smyrna, Tennessee
03.2021 - Current
- Provided customer service and sales support in a retail environment.
- Resolved customer inquiries and complaints regarding products, services, and payment issues.
- Processed payments for merchandise purchases, returns, and exchanges.
- Greeted customers upon entering the store and provided assistance as needed.
- Handled cash register transactions accurately while ensuring compliance with all applicable laws and regulations.
- Performed physical tasks such as stocking shelves or lifting boxes of merchandise weighing up to 50 pounds.
- Tracked customer feedback from surveys or social media platforms to identify areas of improvement for the store's services or products offered.
- Analyzed sales data reports to determine trends in product performance over time.
- Monitored stock levels throughout the day and notified management when supplies were running low.
- Operated POS systems efficiently during checkout processes.
- Handled irate customers smoothly to achieve performance targets.
- Increased profits by upselling and cross-selling to existing customers.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Automotive Technician
Firestone Complete Auto Care, BRO
Smyrna, Tennessee
03.2021 - 07.2022
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Inspected vehicle engines and other components to identify potential issues.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Performed drive ability tests on vehicles after repairs were completed.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Maintained a clean working environment at all times.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Operated a variety of shop equipment safely and efficiently.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Evaluated, repaired and aligned vehicle suspensions.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Express Technician
Murfreesboro Nissan
Murfreesboro, TN
10.2019 - 03.2021
- Performed quality control inspections on vehicles to ensure safety standards were met.
- Ensured that all work areas were kept clean at all times according to established protocols.
- Drained motor oil, changed oil filters and greased chassis fittings.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Completed preventive maintenance services such as oil changes, lubrication, and filter replacements.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Rotated tires and checked brakes on vehicles.
- Performed automotive preventive maintenance and inspected tires.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
Shift Manager/Key Holder
Chick-fil-A
Murfreesboro, Tennessee
03.2017 - 10.2019
- Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Monitored sales activities to ensure compliance with company policies and regulations.
- Ensured proper opening and closing procedures were followed daily.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Scheduled personnel shifts based on business needs while ensuring adequate coverage at all times.
- Evaluated productivity metrics such as average sale per hour and shrinkage rates monthly.
- Opened and closed store in absence of senior managers.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate Degree - Automotive Technology
Tennessee College of Applied Technology - Murfreesboro
Murfreesboro, TN03-2021
High School Diploma -
Siegel High School
Murfreesboro, TN05-2019
Skills
- Sales Training
- Interpersonal Skills
- Safety and Cleanliness Standards
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Customer Needs Assessment
- Relationship Building
- Purchase Orders
- Problem-solving abilities
- Upselling techniques
- Reliability
- Money Management
- Organizational Skills
- Register Opening and Closing
- Team Leadership
- Self Motivation
- Store Policies and Procedures
- Cash Drawer Management
- Inventory and Stocking
- Team Cooperation
- Active Listening
- Sales Techniques
- Retail Merchandising
- Payment Processing
- Product Knowledge
- Sales management
Timeline
Sales and Service Specialist
Firestone Complete Auto Care, BRO
03.2021 - Current
Automotive Technician
Firestone Complete Auto Care, BRO
03.2021 - 07.2022
Express Technician
Murfreesboro Nissan
10.2019 - 03.2021
Shift Manager/Key Holder
Chick-fil-A
03.2017 - 10.2019
Associate Degree - Automotive Technology
Tennessee College of Applied Technology - Murfreesboro
High School Diploma -
Siegel High School
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