Cole Roberts
Mesa,AZ
Summary
I am currently a supervisor and sales lead at Curaleaf dispensary. With nine years of experience in the cannabis industry, I have held various positions, including sales associate, lead, and assistant store manager. I am known for my hard work and dependability as an employee. I excel at communication, teamwork, and problem-solving to enhance store operations and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Lead Store Associate
Curaleaf
Gilbert, Arizona
01.2020 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained new associates on product knowledge and customer service best practices.
- Assisted in inventory management and restocked shelves.
- Conducted safe counts and verification.
- Balanced, built, verified and counted employee register tills.
- Assisted management in interviews both in person and on the phone.
- Go to person on the sales floor for discounts, price adjustments and customer service issues.
- Placed change orders and logged bank pick up and drop offs.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer complaints in a timely manner.
- Communicated product promotions and updates to customers effectively.
- Assisted customers with product selection and purchase decisions.
- Monitored employee performance and provided feedback as needed.
- Managed daily store operations, including opening and closing the store.
Key Holder Supervisor
Emerald Dispensary
Gilbert, AZ
11.2016 - 01.2020
- Supervised daily operations of retail environment ensuring compliance with regulations.
- Managed inventory levels, restocking products as needed for customer access.
- Trained and mentored new staff on procedures and customer service standards.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Performed daily cash management duties including deposits, audits.
- Supervised cashiers during peak hours of operation.
- Ensured compliance with all company policies and procedures.
- Supported the Store Manager in daily operations activities as needed.
- Counted and balanced registers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Used Point of Sale register system to complete transactions.
Crew Member/Section Leader
Trader Joe’s
Mesa, Arizona
10.2014 - 11.2016
- Assisted customers with product selection and inquiries.
- Operated cash register and processed transactions efficiently.
- Stocked shelves and maintained product displays for visibility.
- Collaborated with team members to ensure smooth store operations.
- Prepared food samples to enhance customer shopping experience.
- Engaged with customers to create a welcoming shopping atmosphere.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Ordered product for section in charge of.
Grocery Clerk/Dairy Assistant
Sprouts Farmers Market Inc.
Mesa, Arizona
02.2012 - 12.2014
- Assisted customers with product selection and inquiries in a friendly manner.
- Stocked shelves with fresh produce, ensuring quality and organization.
- Maintained cleanliness of store areas, adhering to health and safety standards.
- Educated customers on organic products and nutritional benefits offered in-store.
- Monitored product expiration dates, removing outdated items promptly.
- Supported visual merchandising efforts by arranging displays attractively and effectively.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Monitored expiration dates on food products to ensure quality control measures were met.
Education
High School Diploma -
Desert Hills High School
Gilbert, AZ05-2013
Skills
- Inventory management
- Point of sale systems
- Cash handling
- Customer service
- Team leadership
- Communication skills
- Conflict resolution
- Store operations
- Staff training
- Retail management principles
- Upselling and cross selling
- Effective communication
Timeline
Lead Store Associate
Curaleaf
01.2020 - Current
Key Holder Supervisor
Emerald Dispensary
11.2016 - 01.2020
Crew Member/Section Leader
Trader Joe’s
10.2014 - 11.2016
Grocery Clerk/Dairy Assistant
Sprouts Farmers Market Inc.
02.2012 - 12.2014
High School Diploma -
Desert Hills High School