Cole Robison
San Antonio,TX
Summary
Though I’ve only worked jobs in retail and the food industry, I am an hard worker and quick learner in many areas, including school where my GPA is a 4.0. In addition to my good work ethic, I am also an aspiring artist who has worked on my skills on the side for a majority of my life. My artwork has been awarded 4th in state for a National History Day Competition, and has also been featured in buildings such as the downtown Methodist Hospital in San Antonio. I put in the work for everything I do, and am incredibly responsible when it comes to my obligations.
Overview
2
2
years of professional experience
Work History
Merchandise Associate
Marshalls
San Antonio, TX
03.2023 - 07.2023
- Customer Service
- Cashier/Handling of Money
- Stocking Merchandise
- Handling Shipments
- Cleaning
- Resolving Customer Issues
- Building Team Morale
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Assisted customers in locating desired items and provided advice on product features.
- Ensured compliance with company policies regarding pricing and promotions.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Provided training and guidance for new employees in merchandising practices.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
- Kept work areas professional, organized and clean.
- Greeted store customers, offered assistance and thanked each for patronage.
- Printed labels and tags for for-sale merchandise.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Constructed aisle displays and arranged end caps to promote specific products.
- Resolving Customer Issues
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Assisted customers in locating desired items and provided advice on product features.
- Ensured compliance with company policies regarding pricing and promotions.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Provided training and guidance for new employees in merchandising practices.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
- Kept work areas professional, organized and clean.
- Greeted store customers, offered assistance and thanked each for patronage.
- Printed labels and tags for for-sale merchandise.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Constructed aisle displays and arranged end caps to promote specific products.
Host
Olive Garden
San Antonio, TX
12.2022 - 03.2023
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Inspected dining areas for any damages or defects.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Contributed to team efforts by accomplishing related tasks as needed.
- Answered telephone to provide dining information and take reservations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Merchandise Associate
Marshalls
San Antonio, TX
05.2021 - 11.2022
- Customer Service
- Cashier/Handling of Money
- Stocking Merchandise
- Handling Shipments
- Cleaning
- Resolving Customer Issues
- Building Team Morale
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Assisted customers in locating desired items and provided advice on product features.
- Ensured compliance with company policies regarding pricing and promotions.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Provided training and guidance for new employees in merchandising practices.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
- Kept work areas professional, organized and clean.
- Greeted store customers, offered assistance and thanked each for patronage.
- Printed labels and tags for for-sale merchandise.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Constructed aisle displays and arranged end caps to promote specific products.
- Resolving Customer Issues
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Assisted customers in locating desired items and provided advice on product features.
- Ensured compliance with company policies regarding pricing and promotions.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Provided training and guidance for new employees in merchandising practices.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
- Kept work areas professional, organized and clean.
- Greeted store customers, offered assistance and thanked each for patronage.
- Printed labels and tags for for-sale merchandise.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Constructed aisle displays and arranged end caps to promote specific products.
Education
Bachelor in Business Administration - Management Information Systems
Texas A&M University
College Station, TX 08.2023 -
High School Diploma -
John Jay Science And Engineering Academy
San Antonio, TX06-2023
Skills
- Cashiering
- Time management
- Punctuality
- Customer service
- Space management
- Painting
- Crochet
- Sculpting
- Woodburning/Woodwork
- Graphite drawings
Timeline
Bachelor in Business Administration - Management Information Systems
Texas A&M University
08.2023 -
Merchandise Associate
Marshalls
03.2023 - 07.2023
Host
Olive Garden
12.2022 - 03.2023
Merchandise Associate
Marshalls
05.2021 - 11.2022
High School Diploma -
John Jay Science And Engineering Academy