Cole Rogers
Redondo Beach,CA
Summary
I am a highly motivated individual searching for an elevated dining experience within a company that shares a passion in the excellence of food and beverage and hospitality offering customers genuine services with a high quality product.
Overview
5
5
years of professional experience
Work History
Maitre D'
Rolling Hills Country Club
Rolling Hills Estates, CA
03.2019 - Current
- Collaborated with other departments to coordinate workflow processes between teams.
- Organized special events such as wine tastings or holiday themed dinners.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed special requests, reservations and waitlist in a timely manner, ensuring all customer satisfaction.
- Monitored guest satisfaction levels through direct interaction during service times.
- Supported serving staff, food runners and bussers to keep dining room up to standard for guests.
- Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
Education
High School Diploma -
Bonita High School
La Verne, CA06-2013
Business Management
Chaffey College
Rancho Cucamonga, CARestaurant Accounting
Mt. San Antonio College
Walnut, CASkills
- WSET Certified - Level 1
- CPR Certified
- Strong leadership
- Guest Engagement
- Strong interpersonal skills
- Customer service expertise
- Restaurant Operations
- Effective customer upselling
Timeline
Maitre D'
Rolling Hills Country Club
03.2019 - Current
High School Diploma -
Bonita High School
Business Management
Chaffey College
Restaurant Accounting
Mt. San Antonio College
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