Cole Rutherford
Atlanta,GA
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding project objectives according to tight schedules, Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
ERP Integration Specialist and Developer
Lanham Associates / Absolute Value
05.2013 - Current
- Created and setup NAV/BC environment both in prem and in the cloud (Azure)
- Responsible for data integration from ERP systems such as Prophet 21 and SAGE via SQL queries
- Maintained internal network, servers, and printers
- Maintained and setup internal O365 Environment
- Developed conversion and system implementation plans.
- Provided technical support for end-users, addressing any issues related to integrated systems promptly and effectively.
- Increased user satisfaction by identifying opportunities for process improvement within integrated systems.
- Coordinated deployments of new software, feature updates and fixes.
- Minimized downtime during system upgrades by carefully planning and executing migration strategies.
- Developed custom connectors to facilitate seamless data flow between enterprise applications.
- Tuned systems to boost performance.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Corrected, modified and upgraded software to improve performance.
Support Manager and Implementation Consultant
MPK Automotive Systems
12.2005 - 05.2013
- Managed support department that provided support for over 300 users
- Developed team management skills through supervising the support desk
- Gained knowledge of Microsoft Dynamics NAV Accounting and Payroll
- Managed 30 Windows servers
- Developed in C/AL
- Maintained Exchange servers at client locations
- Provided top tier support for customers
- Responsible for data backup procedures
- Remotely maintained PCs and Servers at client sites
- Traveled to customer sites to setup servers, install and configure Microsoft Dynamics NAV, and to train customers on how to use the NAV Client
- Dealt with customer satisfaction and resolved customer complaints both during and after implementation
- Developed documentation and manuals for customers
- Gained experience with Active Directory, DNS, DHCP, RAS, and Terminal Services
- Setup factory financial statement for customers
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Responsible for setting up Cisco ASA devices for corporate office, customer sites, and data center
- Configured hardware for hosted solution from Peak10 data center
- Collaborated with cross-functional teams for successful product launches and seamless integration of new features.
IT System Admin
Interstate Nationalease inc.
08.2004 - 12.2005
- Managed help desk for over 200 users
- Setup, repaired, and maintained PCs
- Configured and Maintained Symantec Corporate Edition and deployed clients using IIS
- Worked with IBM AS400 and I5 Series Server
- Setup and maintained Windows 2003 Server
- Created and maintained two company web pages with Dreamweaver
- Worked with Domino Server and Lotus email clients
- Responsible for procuring computer equipment and also made recommendations for software
- Configured Cisco routers for VPN sites.
- Planned and implemented upgrades to system hardware and software.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented and maintained virtual private networks.
- Installed and configured network printers and other peripheral devices.
Education
B.S., Information Technology - Telecommunications and Network Administration
Georgia Southern University
Statesboro, GA05.2004
Skills
- Problem Solving
- Software Customizations
- Process Improvement
- Performance Analytics
- Enterprise Application Integration
- System Administration
- Databases: SQL
- Performance Tuning
- Data Mapping
References
Reference are available upon request
Timeline
ERP Integration Specialist and Developer
Lanham Associates / Absolute Value
05.2013 - Current
Support Manager and Implementation Consultant
MPK Automotive Systems
12.2005 - 05.2013
IT System Admin
Interstate Nationalease inc.
08.2004 - 12.2005
B.S., Information Technology - Telecommunications and Network Administration
Georgia Southern University
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