Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

COLE RYCRAW

Tulsa,OK

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.

Overview

17
17
years of professional experience

Work History

Customer Service Representative/Sales Representative

Liveops
09.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Handled in excess of 150 calls per day.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Customer Service Representative/Technical Support Representative

TTEC
04.2020 - Current
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service. Handled over 100 calls daily.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

IMPACT! Merchandiser

Acosta
03.2017 - 04.2023
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.

Samsung Experience Consultant

2020 Companies
11.2019 - 04.2022
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Contributed to successful marketing campaigns by collaborating with the visual merchandising team on creating eye-catching window displays that drove foot traffic into the store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Trained new team members on proper merchandising techniques, contributing to overall team success.
  • Developed strong relationships with vendors to ensure timely product deliveries and resolve any issues promptly.

Personal Care Assistant

Girling Healthcare
01.2011 - 10.2017
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.

Outside Sales Representative

Windstream
04.2013 - 09.2015

Retail Consultant

Freedom Communications
12.2010 - 04.2015

Retail Sales Consultant

AT&T
07.2008 - 12.2010

Education

High School Diploma -

Tulsa Central High School
Tulsa, OK
05.2007

Skills

  • Outstanding customer service skills, very upbeat and dynamic personality which allows smooth interactions with others
  • Passionate about achieving a challenging position that allows meaningful contributions to a business’ success
  • Superb leadership, interpersonal, planning and communication skills Great people and sales skills
  • Excellent computer skills-Applications related to MS Office and Internet

Accomplishments

  • Business Professionals of America
  • Selected to Deans Honor Roll every semester
  • TCC Honors Scholar
  • Member of Tulsa Community College’s Future Business Leaders of America-Phi Beta Lambda Chapter
  • Scholarship recipient of NACWC, NAACP and BPA

Languages

English
Native or Bilingual

Timeline

Customer Service Representative/Sales Representative

Liveops
09.2022 - Current

Customer Service Representative/Technical Support Representative

TTEC
04.2020 - Current

Samsung Experience Consultant

2020 Companies
11.2019 - 04.2022

IMPACT! Merchandiser

Acosta
03.2017 - 04.2023

Outside Sales Representative

Windstream
04.2013 - 09.2015

Personal Care Assistant

Girling Healthcare
01.2011 - 10.2017

Retail Consultant

Freedom Communications
12.2010 - 04.2015

Retail Sales Consultant

AT&T
07.2008 - 12.2010

High School Diploma -

Tulsa Central High School

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