Cole Shaback
Woodbury,MN
Summary
Dynamic and results-oriented professional with a proven track record at Crave Food & Drink, enhancing customer satisfaction and streamlining operations. Excelled in leadership and customer service, demonstrating exceptional decision-making and teamwork abilities. Skilled in multitasking and problem-solving, significantly contributing to team success and operational efficiency. I have always been noted as a hard worker by former employers. In addition, I have been referred to as a natural leader by numerous teachers, coaches, and peers. I am currently striving to graduate with a double major in Finance and Management/Administration, using my natural talents and growing skills to allow me to be a great employee.
Overview
4
4
years of professional experience
Work History
Server's Assistant
Crave Food & Drink
08.2022 - Current
- Greeted customers and checked for seating availability.
- Assisted waiters in taking orders from customers, carrying trays of food to tables, and providing refills on drinks.
- Set up tables with cutlery, plates, glasses, and condiments before opening hours.
- Cleaned and sanitized dining areas including tables, chairs, floors, windowsills, carpets.
- Provided excellent customer service by answering questions about menu items and making recommendations when requested.
- Bussed tables after customers had finished their meals.
- Stocked glassware and other supplies at the bar area as needed.
- Organized menus in a neat manner on each table prior to opening hours.
- Assisted in serving food to guests in a timely fashion while adhering to health standards.
- Cleared dishes from the tables after guests had finished their meal.
- Checked that all customers were served correctly and that they enjoyed their meals.
- Kept track of inventory of restaurant supplies such as napkins and utensils.
- Communicated with kitchen staff regarding any changes or special requests from customers' orders.
- Ensured that all areas of the restaurant were kept clean throughout shifts.
- Handled guest complaints promptly and professionally.
- Replenished beverages for diners throughout shift.
- Informed management about any issues related to customer service or safety regulations.
- Adhered to all safety guidelines set forth by the restaurant's policy manual.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Front Desk Receptionist (Volunteer)
YMCA
06.2024 - 07.2024
- Worked as a volunteer with no pay for 40 hours for a business class requirement at the University of St. Thomas.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Food Truck Employee
Triple J Concessions
06.2022 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Baseball Umpire
Wheelhouse Umpires
05.2021 - 08.2021
- Ensured that all players, coaches, and spectators followed the rules of the game.
- Called balls and strikes accurately based on a pitcher's delivery.
- Confirmed with other umpires to ensure consistent calls throughout the game.
- Kept track of outs, innings, and score during the game.
- Communicated with team coaches when necessary to maintain good sportsmanship.
- Assisted in resolving disputes between players or coaches regarding calls made by other umpires.
- Inspected equipment prior to games to ensure safety standards were met.
Education
No Degree - Finance & Management
University of St. Thomas
Saint Paul, MN05-2027
High School Diploma -
Woodbury Senior High School
Woodbury, MN06-2023
Skills
- Decision-making
- Analytical and critical thinking
- Multitasking
- Teamwork and collaboration
- Leadership skills
- Open-minded
- Problem solving
- Coachable
- Time management
- Creativity
- Customer service
Contact
Phone: 651-855-8557
Home email: cole.shaback@icloud.com
School email: shab7123@stthomas.edu
Mailing address: 3676 Commonwealth Draw, Woodbury, MN, 55125
Education and Training
High School: Woodbury Senior High, Woodbury, MN
College: University of St. Thomas, St. Paul, MN
Affiliations
- Accepted into St. Thomas Aquinas Honors Program
- Played hockey and baseball at the varsity level in high school
- Continue to be active by weightlifting, running, and other various types of athletic activities
- Love world history
- Love to learn about stocks
- Gravitate towards critically thinking topics and entertainment
Accomplishments
- 2x Dean's List
- 4x High School Academic Award Recipient
- 3x Varsity Athletic Award Winner
- Aquinas Scholars Honors Program Acceptant
Timeline
Front Desk Receptionist (Volunteer)
YMCA
06.2024 - 07.2024
Server's Assistant
Crave Food & Drink
08.2022 - Current
Food Truck Employee
Triple J Concessions
06.2022 - 08.2023
Baseball Umpire
Wheelhouse Umpires
05.2021 - 08.2021
No Degree - Finance & Management
University of St. Thomas
High School Diploma -
Woodbury Senior High School
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