Cole Shaffer

Supported line crew as ground hand during internship at Pemiscot Dunklin Electric Cooperative.
Assisted with pole framing, pole de-framing, material gathering, and wire rolling.
Provided warehouse support on select days by organizing transformer yard, unloading trucks with forklift, storing materials, and assembling supplies for line crew jobs.

• Diagnosed and repaired waders.
• Collaborated with team members to complete complex repairs and improve overall service quality.
• Collaborated with team members to streamline repair processes and reduce downtime.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Led strategic initiatives to enhance fundraising efforts and community engagement.
• Directed outreach programs, fostering partnerships with local businesses and organizations.
• Implemented effective communication strategies to increase member participation and retention.
• Oversaw event planning and execution, ensuring alignment with organizational goals and objectives.
• Held a Banquet Event for 3 consecutive years.
• Raised a estimated net of 270k within the 3 years
• Top Fundraiser member for the first 2 years