Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cole Shrader

alvin,Texas

Summary

Dynamic and dedicated professional with extensive experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and efficient order management. Skilled in safe food handling and maintaining cleanliness, contributing to high health inspection scores and a welcoming dining environment.

Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Overview

2
2
years of professional experience

Work History

Crew Member

Lil Caesars
07.2023 - 09.2023
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Stocked shelves to organize aisles in assigned department.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted other team members to achieve goals.

Crew Member

McDonald's Restaurant
04.2021 - 03.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Brazoswood High School
Clute, TX

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Customer engagement
  • Cleaning and sanitizing
  • Flexible schedule
  • Safe food handling
  • Resilience and persistence
  • Valid Driver's license
  • Problem-solving

Languages

English
Full Professional

Timeline

Crew Member

Lil Caesars
07.2023 - 09.2023

Crew Member

McDonald's Restaurant
04.2021 - 03.2022

Brazoswood High School

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