Summary
Overview
Work History
Education
Skills
Timeline
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Cole Simpson

Summary

Dedicated and dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Skilled at leveraging market data, competitive insights and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed.

Overview

7
7
years of professional experience

Work History

Retail Sales Consultant

AT&T
09.2019 - Current
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs. Resolved customer complaints promptly, maintaining a positive brand image.
  • Managed and assisted with customer accounts ranging from consumer to small business, and Firstnet accounts. Dealt with operations and support teams on a consistent basis to ensure all needs of every customer were met.
  • Filled in as "Manager on Duty" and given the proper authority to assist customers with escalations and to assist supervisors in running day to day store operations on numerous occasions. I also trained new employees on store policies, procedures, and best practices for superior customer service.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed strong relationships with clients, provided exceptional services and pleasant shopping experiences to retail customers. Leading to repeat business and increased referrals.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards that match those of the federal government.
  • Streamlined store processes for improved efficiency and smoother day-to-day operations, and organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Built customer loyalty and retention by delivering excellent shopping experiences, and engaging in friendly conversation with customers to better uncover individual needs.
  • Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.


Athlete Sales Associate

Nike
10.2018 - 08.2019
  • Offered expert advice on athletic gear maintenance and care, prolonging the lifespan of customer purchases and fostering trust through shared knowledge.
  • Collaborated with team members to achieve monthly sales targets, contributing to the overall success of the store.
  • Increased customer satisfaction by providing knowledgeable product recommendations and personalized shopping experiences.
  • Handled merchandise returns and exchanges efficiently, maintaining positive relationships with customers during potentially challenging interactions.
  • Conducted product demonstrations for customers, showcasing features and benefits that met their unique fitness goals.
  • Assisted in inventory management, ensuring accurate stock levels and efficient product replenishment processes.
  • Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.

Service Team Leader

Zaxbys
07.2017 - 10.2018
  • Encouraged team members to provide meaningful service to customers and successfully complete shifts.
  • Trained and assisted up to 5 team members regularly.
  • Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
  • Maintained a clean and organized work environment, promoting safety standards among staff members at all times.
  • Successfully resolved escalated customer issues by utilizing effective negotiation skills and demonstrating empathy towards their concerns.

Education

High School Diploma -

Mustang High School
Mustang, OK
05.2019

Skills

  • Customer Satisfaction and engagement
  • Professional Verbal Communication
  • Team Leadership
  • Technical Expertise
  • Sales Development and proccessing
  • Expert, professional level, Negotiation skills
  • Unfaltering Attention to Detail and Trend Awareness
  • Handling Customer Complaints and Escalations
  • Cash Register Operation and Closing
  • Building rapport with anyone
  • Teamwork and Collaboration
  • Store Opening and Closing
  • Reliable and Responsible

Timeline

Retail Sales Consultant

AT&T
09.2019 - Current

Athlete Sales Associate

Nike
10.2018 - 08.2019

Service Team Leader

Zaxbys
07.2017 - 10.2018

High School Diploma -

Mustang High School

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Cole Simpson