Nicholas Spencer

-Part-time every winter from 2019-2025

• Streamlined the rental process for increased efficiency by maintaining accurate records and inventory management.
• Boosted repeat business through exceptional customer service and timely resolution of issues.
• Collaborated with ski instructors to identify appropriate equipment for clients based on skill level and personal preferences.
• Actively participated in local community events as a representative of the company, raising brand awareness among potential customers.
• Addressed customer inquiries in a professional manner, resulting in higher levels of satisfaction with our services.
• Provided thorough demonstrations on the use and care of rented ski equipment, leading to fewer returns due to user error or damage.

• Participated in cross-functional team-building activities.
• Maintained status reports for client projects.
• Built strong relationships with stakeholders by maintaining open lines of communication, providing regular updates on key initiatives, and addressing any concerns proactively.
• Streamlined data collection processes using advanced software tools resulting in more accurate metrics analysis for decisionmaking.
• Conducted market research for identifying new business opportunities and expanding the company''s client base.
• Collaborated closely with cross-functional teams to achieve project objectives efficiently and effectively.

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered phone and performed clerical duties to assist human resources department.
• Created and updated tracking spreadsheets using MS Excel.
• Developed strong written and verbal communication skills.
• Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.

• Supported on-time delivery of products through diligent monitoring of order statuses and proactive communication with stakeholders.
• Enhanced inventory accuracy by conducting regular audits and maintaining updated records.
• Improved procurement processes through the implementation of best practices, resulting in reduced operational costs.
• Participated in forecasting activities to ensure accurate demand planning and optimal inventory levels.

• Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
• Performed regular maintenance on press machinery to optimize performance.
• Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
• Promptly removed completed loads from press.
• Loaded and positioned raw materials in loading and feeding mechanisms.
• Upheld high standards of cleanliness throughout the workspace, adhering to established guidelines for equipment care and maintenance procedures.