Cole Spicer
Fredericksburg,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
Tony Kala
Fredericksburg, VA
04.2022 - 06.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Pizza Maker
Hope
Fredericksburg, VA
05.2021 - 08.2021
- Identified issues, analyzed information and provided solutions to problems.
- Drove operational improvements which resulted in savings and improved profit margins.
- Carried out day-to-day duties accurately and efficiently.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Team Member
Eric
Fredericksburg, VA
06.2020 - 08.2020
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Reduced customer wait times by quickly operating customer window and sales register.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of General Studies -
Germanna Community College
Locust Dale, VA05.2024
Skills
- Lobby Maintenance
- Common Area Maintenance
- Guest Message Transmission
- Special Requests
- Guest Satisfaction
- Hospitality Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Front Desk Associate
Tony Kala
04.2022 - 06.2022
Pizza Maker
Hope
05.2021 - 08.2021
Team Member
Eric
06.2020 - 08.2020
Associate of General Studies -
Germanna Community College
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