TRICIA SWINK
Chippewa Falls,WI
Summary
Business professional supporting leadership teams, cross-functional projects, reporting, and scheduling with strong organization and sound judgment. Brings a background in project tracking, meeting facilitation, staffing coordination, and operational support that helps teams stay aligned, informed, and on schedule.
Overview
16
16
years of professional experience
Work History
SERVICE COORDINATOR
Charter Communications
06.2014 - Current
- Managed projects from start to finish and tracked progress through completion.
- Served as communication point between internal departments.
- Supported leadership decisions with data analysis, reporting, and operational insights.
- Reviewed operational performance and identified root causes of issues.
- Provided daily project status updates to senior leadership to support informed decisions.
- Shared routine performance updates and metrics to improve inventory visibility.
- Worked with external business partners and contractors on project coordination.
- Served as regional subject matter expert for project permits.
WORKFORCE TECHNICAL SUPERVISOR
Charter Communications
06.2010 - 06.2014
- Supervised and coached teams of 15-20 across the state, ensuring adherence to company policies and quality standards.
- Managed scheduling, staffing, and labor forecasting to enhance contractor and employee productivity.
- Forecasted labor needs as company transitioned from an 8 hour to an 18-hour work model.
- Rolled out training initiatives to streamline contractor and dispatch coordination.
- Communicated with Dispatch and Field Operations Leadership to maximize efficiencies and resolve issues.
- Supported development projects by providing input and feedback. to company initiatives.
- Partnered with leadership to ensure team needs were met.
- Recruited and hired qualified team members to meet staffing needs. as well as additional temporary summer staff.
Education
LEAD Program -
06-2024
NCTI Coordinator I-II -
01-2023
Accounting I Course -
Chippewa Valley Technical College
Skills
- Project administration
- Data analysis
- Data reporting and analysis
- Operational insights
- Operational analysis
- Process improvement
- Meeting coordination
- Leadership support
- Cross-functional leadership
- Resource management
- Microsoft Office Suite
- Executive communications
COMMUNITY INVOLVEMENT
- CHI HI Extravaganza, 2018, Present
- Central Lutheran, Group Leader, 2015, 2018
Timeline
SERVICE COORDINATOR
Charter Communications
06.2014 - Current
WORKFORCE TECHNICAL SUPERVISOR
Charter Communications
06.2010 - 06.2014
LEAD Program -
NCTI Coordinator I-II -
Accounting I Course -
Chippewa Valley Technical College