Cole Torres
Thurmont,Maryland
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Turf Equipment & Supply Company
05.2022 - 08.2022
- Trained new employees
- Responsible for the flow of products
- Help with customer support
- Worked safely around moving machinery.
Customer Lead
Food Lion
06.2019 - 12.2021
- Trained and mentored new hires
- Spearheaded change management initiatives to optimize workflows, improve efficiency, and reduce resistance during periods of organizational transition.
- Proactively addressed potential risks or challenges by conducting root cause analysis and developing appropriate mitigation plans when necessary.
- Successfully resolved escalated customer complaints by employing active listening and problem-solving techniques.
Education
Masters of Arts of Teaching - Teaching
Randolph College
Lynchburg, Va05.2025
BA - Sport and Exercise Studies, Emphasis in Health and Fitness
Randolph College
Lynchburg, VA05.2024
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Positive role model and mentor
- Public speaking
Accomplishments
- Deans list, Randolph College: 2021-2024
- S.A.A.C (Student Athlete Advisory Committee) Representative, 2022-2025
Certification
- First Aid/CPR/AED Instructor Certification – American Red Cross.
- Google Educator Level 1
- Child abuse and neglect certification
- Cultural Competency training
- Dyslexia Awareness training
- ADA Certification
- Preschool Child Care Training Certification
Timeline
Warehouse Associate
Turf Equipment & Supply Company
05.2022 - 08.2022
Customer Lead
Food Lion
06.2019 - 12.2021
BA - Sport and Exercise Studies, Emphasis in Health and Fitness
Randolph College
Masters of Arts of Teaching - Teaching
Randolph College