Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Work Availability
References
Timeline
Generic

Cole Wentworth

Castle Rock,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Physical Content Specialist

1-800 Packouts
05.2024 - Current
  • Responsible for the management, preservation and maintenance of customers physical content such as personal/important documents, furniture, etc.
  • Ensure that all items are properly and safely stored, preserved and organized.
  • Correctly catalog and store all customer items according to customer demands and company policy.
  • Regularly inspect customer items for any damage or preservation needs.
  • Coordinate the recovery and delivery of customer items when their contract has ended.

All Purpose Clerk

Safeway
08.2023 - 06.2024
  • Supported special events within the store, helping create a memorable experience for customers.
  • Demonstrated adaptability by taking on additional responsibilities during times of staff shortages or high-volume periods.
  • Maintained a clean and organized store environment for maximizing customer comfort and safety.
  • Streamlined checkout processes by bagging groceries efficiently while assisting cashiers in handling transactions swiftly.
  • Promoted a safe working environment by adhering to safety protocols throughout the store.
  • Enhanced store appearance through regular cleaning, organizing, and merchandising tasks.
  • Collaborated with team members to achieve daily tasks and support overall store operations.
  • Assisted in loss prevention efforts through vigilance and adherence to company policies.
  • Assisted customers with product selection, ensuring a positive shopping experience.
  • Processed customer transactions quickly, accurately, and with excellent customer service skills.
  • Exceeded productivity goals by prioritizing workloads effectively during peak hours of operation.
  • Improved customer satisfaction by providing efficient and accurate service in various departments.
  • Served as a reliable coworker by consistently arriving on time for shifts and maintaining open communication with management about scheduling needs or concerns.
  • Crosstrained in multiple departments for increased versatility as an All Purpose Clerk within the store setting.
  • Handled customer inquiries and complaints professionally, resolving issues promptly.

Shift Lead

Wingstop
02.2022 - 07.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained safe working environment by observing safety procedures, policies, and regulations.
  • Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

Cashier

Wingstop
02.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Master of Arts - Business Administration And Management

Metropolitan State University of Denver
890 Auraria Pkwy, Denver, CO 80204
07.2024

High school diploma -

Douglas County High School
05.2022

Skills

  • Shift Management
  • Food Service
  • Food Preparation
  • Cash Handling
  • Food Safety
  • Host/Hostess
  • Cashiering
  • Commercial Cleaning
  • Supervising Experience
  • Cleaning Experience
  • POS
  • Cooking
  • Store Management Experience
  • Restaurant Management
  • Food Handling
  • Serving Experience
  • Restaurant experience
  • Medical terminology
  • Microsoft Office
  • English
  • Organizational skills
  • Customer service
  • Cash handling
  • Hospitality
  • Marketing
  • Front desk

Certification

  • Food Handler Certification
  • Driver's License
  • Driver's License, 06/01/23, 03/01/25

Volunteer Experience

Volunteered to help clean up homeless camps for the Town of Castle Rock from March 2022-May 2022. 

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

Monique Romero

Former Wingstop Manager

+1(225)-588-2996

Moniqueromero720@gmail.com

Phillip Jones

Current 1-800 Packouts Manager

Phillip.jones@1800packouts.com

(720)-508-9063

Timeline

Physical Content Specialist

1-800 Packouts
05.2024 - Current

All Purpose Clerk

Safeway
08.2023 - 06.2024

Shift Lead

Wingstop
02.2022 - 07.2023

Cashier

Wingstop
02.2022 - 08.2022

Master of Arts - Business Administration And Management

Metropolitan State University of Denver

High school diploma -

Douglas County High School

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