Cole Whittern
Oklahoma City
Summary
Dynamic Assistant Manager at College Hunks Hauling Junk & Moving, recognized for enhancing customer satisfaction and fostering team development. Expert in strategic planning and staff training, successfully generating repeat business through exceptional service. Proven leadership in onboarding processes and decision-making, contributing to operational excellence and a positive work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
College Hunks Hauling Junk & Moving
05.2021 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
BBA - Sports Management
Mid-America Christian University
Oklahoma City, OK05-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Employee scheduling
Timeline
Assistant Manager
College Hunks Hauling Junk & Moving
05.2021 - 04.2025
BBA - Sports Management
Mid-America Christian University
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