Summary
Overview
Work History
Education
Skills
Timeline
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Cole Whittern

Oklahoma City

Summary

Dynamic Assistant Manager at College Hunks Hauling Junk & Moving, recognized for enhancing customer satisfaction and fostering team development. Expert in strategic planning and staff training, successfully generating repeat business through exceptional service. Proven leadership in onboarding processes and decision-making, contributing to operational excellence and a positive work environment.

Overview

4
4
years of professional experience

Work History

Assistant Manager

College Hunks Hauling Junk & Moving
05.2021 - 04.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Education

BBA - Sports Management

Mid-America Christian University
Oklahoma City, OK
05-2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff training and development
  • Employee scheduling

Timeline

Assistant Manager

College Hunks Hauling Junk & Moving
05.2021 - 04.2025

BBA - Sports Management

Mid-America Christian University

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Cole Whittern