Cole Wilson
Plainfield,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
3
3
Certification
Work History
HVAC Service Technician
Summers Plumbing Heating And Cooling
07.2022 - Current
- Ensured safety compliance with thorough inspections of HVAC equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC repair services.
- Educated customers on best practices for maintaining their HVAC systems, promoting long-lasting functionality.
- Increased longevity of HVAC systems by performing preventive maintenance and looking for additional add-ons to the system.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Reduced downtime for customers by quickly diagnosing and resolving complex HVAC issues.
- Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
- Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
- Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
- Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
- Enhanced system performance for clients through regular maintenance and preventive measures.
- Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
- Contributed to a high standard of workmanship by following company guidelines and adhering to local codes during tune-ups and service calls.
- Increased overall productivity by consistently completing tasks within projected timeframes, reducing need for follow-up visits.
- Collaborated with other technicians, sharing knowledge and expertise to improve overall team performance.
- Supported the training of junior technicians, sharing technical expertise to foster their skill development.
Sales Consultant/Manager
Hoosier Carpet Outlet
03.2021 - 07.2022
- Responsible for ensuring all materials and supplies go out the door with the installer on the day of the installation
- Making sure all measurements/estimates set up for that day have someone assigned to go out and complete in a timely manner.
- Ensure to schedule installation with customer and assign the right installation crew to the job.
- Measuring/estimating jobs for carpet, luxury vinyl plank, and hardwood floorings
- Ensuring all customers are being helped quickly and that all salesman are trained to provide all information for customers
- Ensuring all paperwork is correct including invoices, work orders, and figures on all measures/estimates
- Coordinating installations with customers and getting them scheduled with installers (Blend with the second bullet point)
- Calling our Sales Representative to check on products, pricing, and availability to provide information to salesman and customers
- Calling the distributors to check on ordered material to relay to salesman or customers.
Sales Consultant
Andy Mohr Ford
06.2020 - 03.2021
- Responsible for ensuring that I always knew where and what vehicles were on the lot at any given time
- Ensuring that I was set up for the day through follow up and prospecting
- Ensuring that I was up to date on all of my testing and certification through the Ford Programs
- Making sure that I was able to see the sales process from beginning through the delivery of the vehicle
- Making sure the customers vehicles were properly set up, cleaned, and gassed up before they took delivery
- Setting up and teaching customers the FordPass Rewards app so that they could earn rewards points and also use the features of the app
- Making sure to make notes in the CRM so that in the event that I was gone, my customers could easily be helped
- Watching and walking the lot to make sure that all customers were helped in a timely manner
- Making sure to listen to the customers need and try to find the right vehicle for them
- Doing a great pre-appraisal by doing a walk around, drive, and taking pictures with my customers.
Eyewash Service Sales Representative
Cintas First Aid & Safety
09.2016 - 10.2019
- Responsible for ensuring that my van and all items necessary to complete my job were in good operating function
- Responsible for making sure all inventory was at a certain par level and ordering new inventory as necessary
- Ensuring that all customer needs were met and satisfied
- Maintain my knowledge of the Smith Driving System and ensure to always use the 5 keys given to me to ensure safe driving
- Maintain a fast paced schedule to ensure success for the company.
Customer Service Representative (Internship)
Pharmco-Aaper
05.2016 - 08.2016
- Responsible for meeting all customer demands by e-mailing and calling customers on a daily basis
- Entering orders as we receive them either through email or by fax
- Processing about 15 orders thoroughly and checking to make sure that customers order is correct and without error
- Resolving any issue regarding a customer issue or complaint
- Responsible for reaching out to customers for Credit Card information and running the card through the system
- Taking 20+ calls from customers asking questions regarding orders, tracking, stock, pricing, and inventory questions.
Education
Music Education/Theory & Composition
Eastern Kentucky University
Richmond, KY04.2016
High School Diploma -
Henry County High School
New Castle, KY06.2015
Skills
- Proficient with Microsoft Office
- Excellent skills in Navision (order entry)
- Ability to learn quickly
- Working with power tools
- Working with hand tools
- Working with diagnostic tools
Certification
- Nate Gas Heat Certification
- Section 608 EPA Universal Technician Certification
- Heat Exchanger Expert Certification
Timeline
HVAC Service Technician
Summers Plumbing Heating And Cooling
07.2022 - Current
Sales Consultant/Manager
Hoosier Carpet Outlet
03.2021 - 07.2022
Sales Consultant
Andy Mohr Ford
06.2020 - 03.2021
Eyewash Service Sales Representative
Cintas First Aid & Safety
09.2016 - 10.2019
Customer Service Representative (Internship)
Pharmco-Aaper
05.2016 - 08.2016
Music Education/Theory & Composition
Eastern Kentucky University
High School Diploma -
Henry County High School
- Nate Gas Heat Certification
- Section 608 EPA Universal Technician Certification
- Heat Exchanger Expert Certification
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