Cole Wuebben
Xenia,OH
Summary
Motivated Grocery Clerk offering Five-year history in back room and front-end store activities. Skilled in [Type] operations related to loading, stocking and receiving of products and merchandise deliveries. Willing and eager to learn new processes and roles to actively contribute to cross-departmental activities. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls.
Overview
7
7
years of professional experience
Work History
Grocery Clerk
Kroger
Beavercreek, Ohio
08.2022 - Current
- Assisted customers with locating items in the store, answered questions about products and prices.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
Assistant Customer Service Manager
Kroger
Beavercreek, Ohio
01.2023 - 08.2023
- Assisted customers with inquiries, complaints and feedback.
- Conducted performance reviews for customer service staff.
- Identified training needs to improve customer service quality.
- Maintained records of all customer interactions and transactions.
- Provided guidance to the team regarding operational tasks such as billing, refunds and returns.
- Drove customer escalations to resolution by engaging directly with clients.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Grocery Stocker
Marc's Stores
Kettering, OH
07.2017 - 02.2020
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Assisted customers in locating desired items within the store.
- Checked expiration dates on perishable items to guarantee freshness.
- Restocked shelves after each customer purchase for optimal display presentation.
- Cleaned up spills promptly using proper safety procedures and equipment provided by the store.
Education
Associate of Science - Mechanical Engineering Technology
Sinclair Community College
Dayton, OH06-2025
Skills
- Inventory Tracking
- Goal Setting
- Conflict Resolution
- Training and mentoring
- Cash Handling
- Customer Engagement
Accomplishments
- Won a Chemistry Olympiad award for being the highest scoring student at Beavercreek High School in 2019.
References
References available upon request.
Timeline
Assistant Customer Service Manager
Kroger
01.2023 - 08.2023
Grocery Clerk
Kroger
08.2022 - Current
Grocery Stocker
Marc's Stores
07.2017 - 02.2020
Associate of Science - Mechanical Engineering Technology
Sinclair Community College
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