Cole Wuebben
Swansboro,NC
Summary
Dynamic and results-driven professional with experience at Kroger, excelling in customer service and team leadership. Proven ability in shrinkage prevention and effective communication, fostering a collaborative environment. Recognized for enhancing customer satisfaction and resolving issues efficiently, while maintaining high standards in product presentation and store operations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Grocery Clerk
Kroger
08.2022 - Current
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Retrieved items for customers and verified prices.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Assistant Customer Service Manager
Kroger
01.2023 - 08.2023
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Grocery Clerk
Marc's Stores
06.2017 - 02.2020
- Pleasantly greeted customers and provided prompt and courteous service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed trash, swept, and mopped floors for professional appearance.
- Operated cash register to accurately process and record customer payments.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Stocked shelves and organized merchandise displays for easy retrieval.
Education
Certificate - Welding
Sinclair Community College
Dayton, OH06-2025
High School Diploma -
Beavercreek High School
Beavercreek, OH05-2020
Skills
- Shrinkage prevention
- Inspecting merchandise
- Product facing
- Crate breakdown
- Welding techniques
- Structural welding
- Welding inspection
- Welding safety
- Teamwork and communication
- Slag removal
- Measurement tools
- Shielded metal arc welding
- Gas metal arc welding
- Mathematical aptitude
- Computer programming
- Materials science
- Blueprints and schematics
- Thermodynamics
- Creativity and innovation
- Engineering design
Certification
Pending Certifications from Hobart Institute of Welding Technology: Spray, FCAW
Timeline
Assistant Customer Service Manager
Kroger
01.2023 - 08.2023
Grocery Clerk
Kroger
08.2022 - Current
Grocery Clerk
Marc's Stores
06.2017 - 02.2020
Certificate - Welding
Sinclair Community College
High School Diploma -
Beavercreek High School
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