Summary
Overview
Work History
Education
Skills
Timeline
Generic

Coleatha Marlow

Fate,TX

Summary

Motivated Patient Account Representative offering over 10 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.

Overview

10
10
years of professional experience

Work History

Patient Account Representative

Guidehouse
07.2023 - Current
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
  • Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.

Patient Assistant Representative

Amerisourcebergen
01.2019 - 05.2023
  • Maintained accurate patient records by diligently updating medical charts and documenting vital signs.
  • Safeguarded patient privacy, upholding HIPAA regulations in all verbal and written communications.
  • Eased anxiety among new patients by conducting informative orientation sessions about hospital policies and procedures.
  • Reduced risk of infection transmission by adhering to strict sanitation protocols during room cleaning and linen changes.
  • Facilitated smooth admission and discharge processes, gathering essential paperwork and explaining procedures to patients and families.
  • Played an active role in interdisciplinary team meetings, offering valuable input regarding patients'' progress and potential adjustments to care plans.

Patient Access Specialist

CCS Medical
08.2018 - 01.2019
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Collaborated with clinical staff to ensure seamless coordination of care for patients.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and validated patient demographics and insurance information.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Care Coordinator

Houston Methodist
05.2015 - 08.2018
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.

Patient Care Coordinator

Acaria Health Specialty Pharmacy
03.2014 - 05.2015
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.

Education

Bachelor of Science - Healthcare Administration

University of Phoenix
Tempe, AZ
05.2017

Skills

  • HIPAA Compliance
  • Insurance Verification
  • Insurance Billing
  • Medical Billing

Timeline

Patient Account Representative

Guidehouse
07.2023 - Current

Patient Assistant Representative

Amerisourcebergen
01.2019 - 05.2023

Patient Access Specialist

CCS Medical
08.2018 - 01.2019

Care Coordinator

Houston Methodist
05.2015 - 08.2018

Patient Care Coordinator

Acaria Health Specialty Pharmacy
03.2014 - 05.2015

Bachelor of Science - Healthcare Administration

University of Phoenix

Similar Profiles

CREATE PROFILE
Coleatha Marlow