Coleby Phillips

• Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Prepared shift summary reports and communicated regularly on goals and progress.
• Ensured store was functioning and being maintained properly, and that current regional goals were being met.
• Improved quarterly customer satisfaction ratings and maintained corporate target goals and expectations. Committed to addressing customer inquiries with speed, accuracy, and professionalism.
• Created positive team-oriented environment and focused on customers through employee development and motivation. Adept at resolving conflict respectfully and peacefully.
• Toured operating departments daily and made adjustments via department heads.
• Launched quality assurance practices for each phase of development on routine basis.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
• Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
• Provided clear instruction to activity and program participants to deliver fun and maintain safety. Responded to public inquiries to provide information about programs and facilities.
• Planned and organized weekly activities schedule for assigned groups and facilitated smooth transitions for on-time arrival.
• Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities. Used Microsoft Excel to develop inventory tracking spreadsheets.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
• Created inviting environment for customers by maintaining store organization and cleanliness.