Coledra Hopkins
Lithonia,GA
Summary
Motivated customer service professional with over 11 years of experience. Ranging from mental health, case management, customer care professional to high earning sales associate. Detail- oriented with excellent decision making skills. Self-directed and comfortable working in a fast paced environment. Aiming to use my proven customer service, sales and communication skills to effectively fill the position in your company
Overview
9
9
years of professional experience
Work History
Client Advisor
Trina Turk
Atlanta, GA
08.2022 - Current
- Lead a team of sales associates to drive sales and achieve business goals
- Develop and implement strategies to maximize revenue and exceed sales targets
- Foster a positive and motivating work environment to enhance team performance
- Provide exceptional customer service and address customer needs and concerns
- Analyze market trends and identify opportunities for business growth
- Collaborate with senior management to develop and execute sales and marketing strategies
- Monitor and analyze sales data to identify areas for improvement and implement effective solutions
- Ensure adherence to company standards and protocols to maintain a consistent brand image
- Stay updated with industry trends and competitor activities to stay ahead in the market.
Sales Supervisor
Coach
Atlanta , GA
11.2021 - 07.2022
- Supported the Store Manager and Assistant Store Manager in driving sales and achieving business goals
- Led and motivated a team of sales associates to deliver exceptional customer service and meet sales targets
- Implemented sales strategies and initiatives to maximize revenue across all product categories
- Adapted selling techniques and strategies to contribute to overall store and financial results
- Trained and developed team members to enhance their sales skills and product knowledge
- Resolved customer issues and provided solutions to ensure customer satisfaction
- Monitored and analyzed sales performance to identify areas for improvement and implement corrective actions
- Managed daily operational tasks to ensure smooth store operations and adherence to company standards.
Qualified Mental Health Specialist
Metrocare Services
Dallas, TX`
02.2020 - 01.2021
- Meeting with developmental disability consumers in nursing facilities, listening carefully to ascertain their needs, and helping them determine what services they require
- Making recommendations for and explaining services to consumers, based on their needs
- Taking their initial service requests
- Entering information into our computer system
- Help consumers access services to help them achieve the quality of life they desire
- Meeting with consumers monthly to ensure they are getting needed services, to evaluate the effectiveness of the services in meeting needs, and to determine new problems and new interventions
- Meeting with nursing facility employees to learn their services, to arrange services for consumers, to advocate for our consumers, and to make sure they are taking care of our consumers.
- When a crisis arises, be available to help link and assist consumers to secure services that will enable them to prevent future crises
- Be the primary consumer contact, ensuring that satisfaction is the end result.
- Conducted assessments of clients' current functioning and needs in order to develop a plan of care.
Assistant Store Manager
Lily Rain
Dallas, TX
01.2019 - 03.2020
- Mentored and trained entry-level associates to develop their leadership skills
- Built and motivated high-performing teams to deliver outstanding customer service
- Restructured departments and implemented customer service techniques to drive sales
- Monitored sales activities and ensured customers received excellent service and quality products
- Collaborated with senior managers to forecast demand and optimize staffing levels
- Engaged with customers to provide assistance and enhance their shopping experience
- Reviewed employee performance and provided opportunities for professional development
- Oversaw sales operations and achieved a significant increase in sales
- Implemented training programs for cashiers and cross-trained employees in various positions
- Identified and resolved operational issues to improve processes and efficiency.
Sales Associate
Michael Kors
Jackso, MS
06.2015 - 04.2018
- Provided exceptional customer service and assisted customers in finding products
- Processed returns and exchanges according to store policies
- Stayed informed about promotions to provide accurate information to customers
- Utilized POS system for transactions and price calculations
- Assisted in store recovery to maintain a clean and organized sales floor
- Welcomed guests and offered quick assistance to meet their needs
- Promoted safety initiatives to maintain a risk-free environment
- Restocked merchandise and maintained visual displays
- Supported company mission and culture through honesty, integrity, and positive customer experiences
- Monitored customers for signs of fraud and theft
- Promoted credit and loyalty programs to customers
- Tracked customer purchases and adjusted merchandise presentation accordingly
- Interacted professionally with customers, informing them of sales promotions and driving interest in products
- Resolved customer issues in a timely manner to ensure customer satisfaction.
Education
Bachelor of Science - Criminal Justice
Jackson State University
04.2018
Associate of Arts - General Education
Coahoma Community College
05.2014
Skills
● Communicational
● Analytical
● Attention to Detail
● Decision Making
● Time Management
● Self Motivated
● Conflict Resolution
● Leadership
● Adaptability
● Detail Oriented
● Meeting sales goals
● Closing skills
● Negotiation
● Management
● Problem Solving
● Product and Service Knowledge
- Behavioral assessment
- Anger management techniques
- Crisis Prevention Intervention (CPI)
- Case Documentation
- Analytical Thinking
- Problem-Solving
- Team Collaboration
- Mental Health Assessment
- Client goal planning
- Excellent Communication
- Tracking client progress
- Practiced in family assessments
Timeline
Client Advisor
Trina Turk
08.2022 - Current
Sales Supervisor
Coach
11.2021 - 07.2022
Qualified Mental Health Specialist
Metrocare Services
02.2020 - 01.2021
Assistant Store Manager
Lily Rain
01.2019 - 03.2020
Sales Associate
Michael Kors
06.2015 - 04.2018
Bachelor of Science - Criminal Justice
Jackson State University
Associate of Arts - General Education
Coahoma Community College
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