Supervisory Recreation Specialist (Manager)
COLEEN ALBERT LIGOHR
MWR
Hendersonville,TN
1
Language
15
years of professional experience
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Work History
Supervisory Recreation Specialist (Manager)
5 Months- Manage recreation programs and events designed to meet the needs of service members.
- Supervise staff, maintain facility standards, and support a positive customer experience.
- Coordinate marketing initiatives to promote participation in Warrior Zone activities.
- Managed equipment issue, inspection, and maintenance to ensure safe, ready recreation operations.
- Coordinated recreation programs, special events, and facility schedules to support diverse patron engagement.
- Trained staff on recreation procedures, customer service standards, and safety practices.
- Monitored program participation and feedback to refine offerings and improve service delivery.
- Administered reservations, registrations, and activity records with accuracy and consistency.
- Collaborated with leadership to improve workflows, staffing coverage, and event coordination.
Base Manager
9 Months- Oversee daily base operations, supporting facility safety, compliance, and effective use of resources.
- Coordinate logistics, resource allocation, and staff schedules to support consistent operations.
- Identify and implement process improvements to strengthen efficiency and team productivity.
- Directed daily base operations, ensuring safe, efficient workflow across logistics, staffing, and support functions.
- Coordinated inventory control, receiving, and distribution processes to maintain accurate equipment and supply availability.
- Supervised staff performance, providing coaching on procedures, safety expectations, and operational standards.
- Implemented process improvements that streamlined scheduling, resource allocation, and turnaround times.
- Monitored compliance with safety protocols, inspections, and corrective actions to reduce operational risk.
- Liaised with field teams and vendors to resolve service needs and maintain continuous base support.
Lead Recreation Aid
2 Months- Lead daily recreation programs for military members, families, and community patrons.
- Coordinate setup, operations, and breakdown for events, tournaments, and community activities.
- Train and mentor recreation aides on customer service, facility procedures, and safety practices.
- Process registrations, reservations, and cash transactions; track equipment and facility use.
- Prepare reports and attendance records to support program planning and service improvements.
- Supported youth and adult activities by providing clear instructions and courteous service.
- Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
- Delivered recreational programs to meet needs and preferences of diverse resident population.
Customer Service Representative
2 Years- Responded to customer inquiries and concerns while supporting efficient service delivery.
- Maintained positive customer relationships and handled complaints professionally.
- Worked with sales colleagues to support store goals and an organized customer environment.
- Escalated complex cases to appropriate teams while maintaining clear customer communication.
- Documented interactions accurately to support account history, follow-up, and compliance requirements.
- Coordinated with billing, sales, and operations teams to resolve order and account issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved complex customer inquiries across phone, email, and chat using CRM documentation.
- Handled escalated complaints with calm communication and policy-based solutions.
Lead Merchandiser
11 Months- Maintained product displays and store presentation to support customer engagement.
- Coordinated restocking with team members to maintain product availability.
- Trained new associates and used sales information to inform product placement.
- Directed product resets and seasonal floor changes to support promotional execution and customer flow.
- Led store merchandising standards across sales floor, maintaining planogram compliance and visual consistency.
- Trained associates on merchandising procedures, signage placement, and display maintenance expectations.
- Inspected product presentation regularly, correcting out-of-stock gaps and display errors promptly.
- Collaborated with store leadership to prioritize merchandising tasks and align floor execution with sales goals.
Recreation Assistant
4 Months- Supported community events and recreation activities for a range of age groups.
- Coordinated event logistics and gathered feedback to inform program improvements.
- Promoted activities through social media and community partnerships.
- Coordinated daily recreation programs, ensuring smooth participant flow and consistent service delivery.
- Assisted patrons with facility reservations, activity registration, and program information.
- Maintained recreational equipment, checking condition, availability, and safe operation.
- Set up activity spaces, sports areas, and event materials according to program requirements.
Testing Coordinator / Site Representative
1 Year 9 Months- Coordinated communication among test takers, developers, and stakeholders.
- Managed multiple projects while meeting established deadlines and quality standards.
- Provided administrative support, reporting, procurement, and documentation.
- Coordinated testing schedules, ensuring smooth exam administration across multiple departments.
- Managed student accommodations and delivered secure, compliant testing services.
- Scheduled proctor assignments and balanced staffing needs with daily testing volume.
- Maintained accurate testing records, score reports, and confidential documentation.
- Handled general office work such as typing, record and file maintenance, document creation, mail distribution and reception.
- Organized office procedures and streamlined workflow for increased productivity among underwriters.
- Delegated office staff to perform administrative duties and share workloads.
Office Assistant
1 Year- Supported classroom activities and student development.
- Maintained records and communicated with parents and staff.
- Handled front office duties and routine administrative tasks.
- Supported lead teachers with classroom instruction, activity setup, and individualized child supervision.
- Reinforced lesson plans through guided play, reading support, and hands-on learning activities.
- Monitored children during indoor and outdoor routines to maintain safe, orderly environment.
- Prepared classroom materials, learning centers, and daily supplies for smooth instruction.
- Assisted with behavioral guidance using consistent redirection and positive reinforcement techniques.
- Documented observations and communicated child progress to teaching staff and caregivers.
Store Assistant
6 Months- Processed customer transactions accurately and provided courteous service.
- Helped maintain store cleanliness and supported inventory tasks.
- Processed sales, returns, and exchanges while maintaining transaction accuracy and policy compliance.
- Balanced cash drawers accurately and resolved register discrepancies before end-of-shift closeout.
- Trained new cashiers on register procedures, payment handling, and customer service standards.
- Supported front-end flow by directing customers, bagging purchases, and managing checkout lines.
Medical Administrative Assistant
2 Years 2 Months- Maintained patient records, scheduling, billing, and administrative documentation.
- Handled confidential information carefully and supported healthcare staff.
- Coordinated patient check-in, registration, and appointment scheduling across hospital and pharmacy workflows.
- Verified insurance eligibility, demographics, and records accuracy before updating electronic health information systems.
- Managed phone inquiries, routed messages, and resolved routine scheduling and prescription-related questions.
- Maintained confidential medical files, consent forms, and referral documentation in compliance with privacy standards.
- Prepared charts, visit summaries, and intake packets to support efficient provider and pharmacy operations.
Customer Representative
1 Year 1 Month- Addressed customer needs, promoted products, and supported sales goals.
- Resolved customer inquiries, returns, and order issues with accurate, courteous service.
- Processed sales transactions, special orders, and account details with strong attention to accuracy.
- Advised customers on farm, feed, and supply products based on project needs.
- Coordinated with inventory and warehouse staff to locate products and fulfill requests.
- Maintained organized records for customer accounts, purchases, and service follow-ups.
Maintenance Assistant
3 Years- Performed facility maintenance, basic repairs, custodial duties, and resident support.
- Coordinated routine facility maintenance, supporting work order completion and campus safety compliance.
- Inspected buildings and equipment, identifying repair needs before service disruptions occurred.
- Prioritized daily maintenance requests, ensuring timely response to student and staff needs.
- Troubleshot lighting, plumbing, and carpentry issues, restoring functionality across campus spaces.
- Monitored preventive maintenance schedules, extending equipment reliability and reducing unplanned downtime.
- Documented repairs and supply usage, maintaining accurate records for facilities operations.
Education
Master of Science - Emergency Management
- 4.0 GPA
- Phi Kappa Phi Member
Bachelor of Arts - Psychology
No Degree - HCOP
High School Diploma
Skills
Operations & Facility Coordination
Staff Scheduling & Team Support
Recreation Programs & Event Logistics
Customer Service & Complaint Resolution
Administrative Support & Data Entry
Documentation & Reporting
Cash Handling & Transaction Processing
Inventory & Equipment Accountability
Training & Mentoring
Marketing & Community Engagement
Time Management & Multitasking
Computer Skills & Problem Solving
Staff management
Activity planning
Safety awareness
Administrative leadership
Program management
Program planning
Activity coordination
Supply management
Problem-solving abilities
Collaboration and teamwork
Multitasking Abilities
Flexibility
Active listening
Effective communication
Team building
LANGUAGES
English and Pohnpeian
Timeline
Supervisory Recreation Specialist (Manager)
MWR
05.2026 - 10.2026Read More
Base Manager
ESCO
01.2026 - 10.2026Read More
Lead Recreation Aid
MWR
01.2026 - 03.2026Read More
Customer Service Representative
AAFES Exchange
10.2023 - 10.2025Read More
Lead Merchandiser
S&K
05.2023 - 04.2024Read More
Recreation Assistant
MWR
07.2022 - 11.2022Read More
Testing Coordinator / Site Representative
Central Texas College
10.2020 - 07.2022Read More
Office Assistant
Saint Joseph Child Development Center
09.2019 - 09.2020Read More
Store Assistant
AAFES Exchange
03.2019 - 09.2019Read More
Medical Administrative Assistant
Genesis Hospital and Pharmacy
01.2015 - 03.2017Read More
Customer Representative
Del's Farm and Supply
05.2014 - 06.2015Read More
Maintenance Assistant
University of Hawaii at Hilo
05.2011 - 05.2014Read More
Xavier High School
High School Diploma
Read More
University of Maryland Global Campus (UMGC)
Master of Science from Emergency Management
Read More
University of Hawaii At Hilo
Bachelor of Arts from Psychology
Read More
College of Micronesia
No Degree from HCOP
Read More