Coleen Aldrich
North Haverhill,NH
Summary
Personable and dedicated Customer Service Representative with extensive experience in dairy industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Office Manager
Mountain Milk LLC
North Haverhill , NaH
2000.08 - Current
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Provided training to new hires on office policies and procedures.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Managed office budget to handle inventory, postage and vendor services.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Developed and implemented office policies and procedures.
- Used judgment and initiative in handling confidential matters and requests.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Interpreted and communicated work procedures and company policies to staff.
- Organized company events including holiday parties, team building activities .
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Proposed or approved modifications to project plans.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Ensured compliance with applicable laws regarding employment practices.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Recruited and trained new employees to meet job requirements.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed office inventory and placed new supply orders.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- multiple calls per shift to assist with customer questions and concerns.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Leveraged Excell skills to input and compile data gathered from various sources.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Collaborated with others to discuss new opportunities.
- Coordinated multiple delivery assignments to meet deadlines.
Education
Associate of Arts - Business Administration
Hesser College
Manchester, NH1991-05
Skills
- Billing
- Customer Service
- Expense Reporting
- Data Entry
- Office Management
- Administrative Support
- Bookkeeping
- Operations Management
- Employee Supervision
- Mail Handling
- Budget Administration
- Scheduling and Calendar Management
- Banking Operations
- Financial Tracking
- Payroll and Budgeting
- Budgetary Planning
- Financial Accounting
- Account Reconciliation
- Financial Reporting
- Administrative Oversight
- Human Resources
- Customer Relations
- Data Retrieval Systems
- Business Administration
- Database Administration
- Organizational Skills
- Conflict Management
Timeline
Office Manager
Mountain Milk LLC
2000.08 - Current
Associate of Arts - Business Administration
Hesser College
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