Coleen Ball
Fort Madison,IA
Summary
Dynamic hospitality professional with extensive experience at Casa Jalisco, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective complaint resolution and menu recommendations. Strong multitasking skills and meticulous attention to detail ensure efficient operations and memorable dining experiences. Committed to maintaining high standards of cleanliness and service excellence.
Overview
16
16
years of professional experience
Work History
Waitress
Casa Jalisco
05.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Ensured accurate order processing and timely food delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Managed cash register operations, handling transactions accurately and efficiently.
- Assisted in maintaining cleanliness and organization of dining area per health standards.
- Resolved customer complaints swiftly, contributing to positive dining experiences.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assistant Merchandising Manager
Dollar Tree
06.2021 - 05.2023
- Analyzed sales data to identify trends and optimize product assortments.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with customers to obtain feedback and drive satisfaction.
- Executed visual merchandising standards to enhance in-store presentations and customer experience.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer through regular reconciliations.
- Assisted customers with product inquiries and resolved issues promptly.
- Trained new staff on register operations and customer service standards.
- Monitored store cleanliness and organization to meet company standards.
- Stocked, tagged and displayed merchandise as required.
- Sorted and organized incoming products in designated warehouse areas.
- Inspected shipments for quality assurance and damage upon arrival.
Assistant Restaurant Manager
La Casa Salsa
11.2018 - 06.2021
- Supervised daily restaurant operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed employee schedules to maintain adequate staffing during peak hours.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Sales Associate
Dress Barn
05.2017 - 06.2018
- Enhanced customer engagement through personalized service and product recommendations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Waitress
Crescent Club
09.2009 - 12.2013
- Implemented suggestions for menu improvements based on customer feedback analysis.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided exceptional customer service during banquets, ensuring guest satisfaction and prompt assistance.
- Managed table setups and breakdowns efficiently, adhering to venue specifications and timelines.
- Played an integral role in creating memorable events for clients, resulting in repeat business and positive word-of-mouth referrals.
Education
High School Diploma -
Rantoul Township High School
Rantoul, IL05-2004
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Order accuracy
- Time management
Timeline
Waitress
Casa Jalisco
05.2023 - Current
Assistant Merchandising Manager
Dollar Tree
06.2021 - 05.2023
Assistant Restaurant Manager
La Casa Salsa
11.2018 - 06.2021
Sales Associate
Dress Barn
05.2017 - 06.2018
Waitress
Crescent Club
09.2009 - 12.2013
High School Diploma -
Rantoul Township High School