Coleen Ellis
West Palm Beach,FL
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
14
14
years of professional experience
Work History
Innova Training Site Supervisor/Quality Control Inspector
CSL Plasma
Boca Raton, FL
08.2022 - Current
- Developed work schedules for team members to maximize shift coverage.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
Center Supervisor
CSL Plasma
Riviera Beach, FL
11.2021 - 08.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Quality Specialist
CSL Plasma
Riviera Beach, FL
07.2019 - 11.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Educated employees on specific QA standards and confirmed maintenance of standards operating procedures.
Lead Phlebotomist/Trainer
CSL Plasma Center
Riviera Beach, FL
05.2016 - 07.2019
- Completed proper sanitation and cleaning of equipment and work areas between donors.
- Used personal protective equipment correctly to protect coworkers and donors.
- Communicated regularly with the management team regarding all aspects associate training performance Assisted in the review and implemented training of processes and procedures for staff.
- Organized daily work based on collection priority.
- Conducted venipuncture and other standard procedures.
- Monitored donors for reactions and ensure accuracy in recording donor events and equipment failures.
- Performed opening and closing calibrations
- Evaluated vein performance of the donor to identify possible problems and ensure a positive and safe donation process In compliance with SOPs and Food & Drug Administration (FDA) guidelines.
Assistant Manager
L'Oreal USA Inc
North Palm Beach, FL
06.2007 - 05.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
GED -
International High School At Prospect Heights
Brooklyn, NY11.1995
Skills
- Product Inspection
- Employee Performance Reviews
- Creative Solutions
- Raw Material Inspection
- CGMP Regulations
- Customer Interaction
- Quality Assurance and Control
- Lean Manufacturing Methodologies
Timeline
Innova Training Site Supervisor/Quality Control Inspector
CSL Plasma
08.2022 - Current
Center Supervisor
CSL Plasma
11.2021 - 08.2022
Quality Specialist
CSL Plasma
07.2019 - 11.2021
Lead Phlebotomist/Trainer
CSL Plasma Center
05.2016 - 07.2019
Assistant Manager
L'Oreal USA Inc
06.2007 - 05.2015
GED -
International High School At Prospect Heights
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