Overview
Work History
Education
Skills
Timeline
Generic

Coleen Garan

City Of Saint Charles ,MO

Overview

13
13
years of professional experience

Work History

Package Delivery Driver

UPS
10.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Lifted, lowered, and carried packages typically weighing Number pounds throughout regular course of delivery.
  • Maintained a clean driving record while navigating various routes for efficient deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
  • Developed strong relationships with customers through courteous and professional interactions during deliveries.
  • Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.

Route Sales Representative

Frito Lay
07.2023 - 10.2024
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Collaborated with customers to identify needs and provided catered solutions
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Developed and implemented promotional strategies to boost sales and customer loyalty.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Provided excellent customer service, leading to high levels of customer retention and loyalty.
  • Trained new Route Sales Representatives, sharing best practices for success in the role.
  • Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
  • Maintained accurate inventory records, ensuring sufficient product availability for customers.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.

Store Associate

Target
08.2021 - 06.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Participated in training sessions to stay updated on product information and company policies.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.
  • Maintained clean and inviting store environment, encouraging longer visits from customers.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
  • Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
  • Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Store Associate

Aldi
04.2012 - 08.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Participated in training sessions to stay updated on product information and company policies.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Maintained clean and inviting store environment, encouraging longer visits from customers.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
  • Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Graduate Certificate - Undecided

Fort Zumalt South High School
O'Fallon, MO
05.2023

Skills

  • Package handling
  • Deadline-oriented
  • Loading and unloading
  • Punctuality
  • Multitasking
  • Order picking and processing
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Safety Procedures
  • Professionalism
  • Inventory Control
  • Time management abilities
  • Adaptability
  • Serve customers
  • Sell products
  • Communication Skills
  • Prioritization skills

Timeline

Package Delivery Driver

UPS
10.2024 - Current

Route Sales Representative

Frito Lay
07.2023 - 10.2024

Store Associate

Target
08.2021 - 06.2023

Store Associate

Aldi
04.2012 - 08.2021

Graduate Certificate - Undecided

Fort Zumalt South High School

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Coleen Garan