Coleen Harris
Owatonna,MN
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Torey's Restaurant & Bar. Proven ability to enhance guest experiences through effective relationship management and cash handling. Recognized for collaborating with teams to improve service efficiency and ensure guest satisfaction in fast-paced environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
25
25
years of professional experience
Work History
Server
Torey's Restaurant & Bar
01.2001 - Current
- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Supported team members during peak hours by efficiently managing multiple tables.
- Handled cash and processed payments accurately, ensuring smooth transaction flow.
- Adapted quickly to changing environments and guest needs, enhancing service efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Tour Guide and Retail Associate
Faribault Woolen Mill
08.2020 - 04.2025
- Conducted engaging tours showcasing mill history and production processes.
- Educated visitors on wool manufacturing techniques and product care.
- Developed informative materials to enhance visitor experience and knowledge.
- Managed group dynamics to ensure positive interactions during tours.
- Built personal relationships with guests to promote positive experiences.
- Trained new guides on best practices for leading educational tours effectively.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
- Streamlined booking process with digital tools, making it easier for customers to reserve and customize their tours.
Library Assistant
Waseca Public Library
07.2022 - 11.2024
- Assisted patrons with locating resources and navigating library systems.
- Organized and maintained library materials for optimal accessibility and usability.
- Supported cataloging processes using integrated library management systems.
- Provided training and guidance to new staff on library policies and procedures.
- Implemented process improvements to enhance efficiency in material circulation.
- Coordinated special events, fostering partnerships with local organizations for outreach efforts.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Deposited library income
- Compiled monthly and annual statistics for nine libraries
Education
Associate of Arts -
Riverland Community College
Austin, MN05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Service prioritization
- Team collaboration
- Sales techniques
- Quality control
- Performance improvement
- Guest relations management
- Relationship management
Timeline
Library Assistant
Waseca Public Library
07.2022 - 11.2024
Tour Guide and Retail Associate
Faribault Woolen Mill
08.2020 - 04.2025
Server
Torey's Restaurant & Bar
01.2001 - Current
Associate of Arts -
Riverland Community College
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