Summary
Overview
Work History
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Coleen Ryan

Grove City,OH

Summary

Experienced Director of Learning & Development with expertise in implementing and managing education programs, facilitating training, and ensuring compliance with operational and regulatory standards. Skilled in instructional design, data analysis, and change management to support organizational goals.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Director of Learning and Development

National Church Residences
11.2017 - Current
  • Designed and implemented Affordable Housing learning programs to enhance employee performance and knowledge
  • Developed onboarding processes, reducing time to full productivity
  • Collaborated with leadership to identify skill gaps and tailor training programs
  • Incorporated adult learning theories to accommodate diverse learning styles
  • Established partnerships with vendors for specialized training resources
  • Championed a culture of learning and professional growth
  • Reduced training costs by leveraging virtual and e-learning solutions
  • Evaluated program effectiveness through metrics and feedback, adjusting curriculum accordingly

Education Manager

National Church Residences
11.2012 - 11.2017
  • Promoted professional development for trainers and improved student success rates
  • Ensured compliance with federal regulations and maintained accurate training records
  • Managed partnerships with external organizations for additional learning resources
  • Evaluated trainer performance and implemented instructional improvements
  • Developed educational initiatives aligned with policy and regulatory requirements

Education Specialist

National Church Residences
11.2007 - 11.2012
  • Designed curriculum aligning with federal regulations and operational policies
  • Implemented data-driven instruction and provided coaching to trainers
  • Developed and facilitated training events and compliance education
  • Monitored budgets, tracked program effectiveness, and recommended improvements

New Build & Acquisitions Support/IT Help Desk Technician

National Church Residences
07.1996 - 11.2007
  • Provided Tier 1 IT support, resolving software and operational issues
  • Developed training documentation and supported software implementation projects
  • Trained users in property management software, ensuring compliance with regulations

Skills

  • Training & Mentorship
  • Curriculum & Policy Development
  • Blended & Remote Learning
  • Performance Evaluation
  • Public Speaking & Presentation
  • Technical Troubleshooting
  • Relationship Management
  • Decision-Making
  • Documentation & Compliance

Certification

  • Certified AHM (Assisted Housing Manager)
  • Certified SCHM (Specialist in Credit Management)
  • Certified (FHC) Fair Housing Certificate
  • Developing Synchronous Learning Certificate
  • Certified Training Associate: Internal Training Certification
  • NexGen Leadership Training
  • Certified Diversity and Inclusion Facilitator: Internal Certification

Accomplishments

  • Supervised team of 6 trainers, ensuring consistency in material delivery.
  • Developed and maintained software user guides, FAQs, and training resources.
  • Responsible for the content, creation and maintenance of hundreds of training documents and materials across 5 different training programs.
  • Created software video shorts.
  • Managed leasing shop program and facilitated monthly live training for 1,400+ employees.
  • Transitioned training to accommodate both in-person and virtual learning.
  • Led learning efforts for software and regulatory changes.
  • Developed onboarding and mentoring programs for new employees.
  • Administered Aspire LMS and customized e-learning content.
  • Provided property management, HUD compliance, and software support.
  • Spearheaded division-wide training initiatives on corporate culture and supervision.

Affiliations

ATD, Member of the Association for Talent Development

Timeline

Director of Learning and Development

National Church Residences
11.2017 - Current

Education Manager

National Church Residences
11.2012 - 11.2017

Education Specialist

National Church Residences
11.2007 - 11.2012

New Build & Acquisitions Support/IT Help Desk Technician

National Church Residences
07.1996 - 11.2007
  • Certified AHM (Assisted Housing Manager)
  • Certified SCHM (Specialist in Credit Management)
  • Certified (FHC) Fair Housing Certificate
  • Developing Synchronous Learning Certificate
  • Certified Training Associate: Internal Training Certification
  • NexGen Leadership Training
  • Certified Diversity and Inclusion Facilitator: Internal Certification

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Coleen Ryan