Coleen Stewart
Richmond Hill,NY
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Also dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication skills. Experienced in creating structured environments and promoting positive behavioral changes. Adept at providing crisis intervention and developing individualized service plans. Able to assess and evaluate client progress and provide feedback to ensure successful outcomes. Managing duties to facilitate smooth workflow and operational efficiency. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
6
6
years of professional experience
Work History
PARAPROFESSIONAL
Phyllis Susser School For Exceptional Children
06.2018 - 12.2021
- Assisted students with general homework and class assignments
- Demonstrated patience, compassion, and empathy in various situations
- Attended meetings and in-service presentations to acquire information relative to job functions
- Implemented behavioral plans designed by IEP team
- Provided positive and nurturing support while attending to students' physical, personal, and emotional needs
- Promoted positive learning environment, making learning fun and helping children feel safe
- Devised special strategies for reinforcing material or skills based upon understanding of individual students and needs
Intake Specialist
Birch Family Services
12.2021 - 07.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
Certified Nursing Assistant
Exclusive Nursing
08.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
HIGH SCHOOL DIPLOMA -
Hillcrest Highschool
Queens, NY08.2015
Skills
- Patience
- Compassion
- Empathy
- Behavioral Planning
- Positive Support
- Nurturing Support
- Promoting Positive Learning Environment
- Reinforcement Strategies
- Containment Procedures
- Emergency Support
- Daily Living Skills Instruction
- Resident Support
- Coaching
- Counseling
- Crisis Prevention Intervention
Timeline
Certified Nursing Assistant
Exclusive Nursing
08.2024 - Current
Intake Specialist
Birch Family Services
12.2021 - 07.2024
PARAPROFESSIONAL
Phyllis Susser School For Exceptional Children
06.2018 - 12.2021
HIGH SCHOOL DIPLOMA -
Hillcrest Highschool
Similar Profiles
Maria WaddleMaria Waddle
PARA-TEACHER ASSISTANT, TECH LIAISON at Villa Marie Home and School for Exceptional ChildrenPARA-TEACHER ASSISTANT, TECH LIAISON at Villa Marie Home and School for Exceptional Children
Iris D. CabreraIris D. Cabrera
Certified Occupational Therapy Assistant at Proviso Area for Exceptional Children (PAEC)Certified Occupational Therapy Assistant at Proviso Area for Exceptional Children (PAEC)
Regina ItskovaRegina Itskova
Residential Habilitation Specialist at Guild For Exceptional ChildrenResidential Habilitation Specialist at Guild For Exceptional Children