Summary
Overview
Work History
Education
Skills
Timeline

Coleen Thomson

Sumner,WA

Summary

Proven educator and customer service professional with a track record of enhancing student engagement and customer satisfaction at Sylvan Learning Center. Skilled in employing teaching strategies and problem-solving to foster a positive learning environment and resolve client concerns efficiently. Demonstrates exceptional communication and multitasking abilities, contributing to significant improvements in academic outcomes and service levels. Dedicated Educator experienced in creating and fostering learning environments for students to raise confidence and expand knowledge base. Dedicated to monitoring students' progress and ensuring each meets goals within pre-determined timespan.

Overview

22
22
years of professional experience

Work History

Teacher Educator

Sylvan Learning Center
02.2002 - 06.2024
  • Established positive classroom environments that fostered open communication and collaboration between students.
  • Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
  • Built strong rapport with parents/guardians through consistent communication about individual student progress, fostering collaborative partnerships that supported academic achievement.
  • Developed differentiated instruction strategies to accommodate diverse learning styles, resulting in improved student outcomes.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Boosted students'' critical thinking skills through the implementation of inquiry-based learning methods.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Utilized innovative teaching strategies to effectively engage students in learning.
  • Fostered student curiosity and interest through creative hands-on activities.

Customer Service Representative Agent

Doka USA Ltd
03.2022 - 03.2024
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Achieved high service level scores by effectively resolving customer issues during the first contact.
  • Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
  • Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
  • Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Responded proactively and positively to rapid change.

Cashier Specialist

Fred Meyer
02.2006 - 11.2016
  • Supported Grocery and CCK departments with merchandising, product retrieval and customer service needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Streamlined the checkout process for improved customer experience and faster service.
  • Resolved customer inquiries and concerns with professionalism, empathy, and effective communication skills.
  • Contributed to increased sales by effectively promoting store loyalty programs and special offers.
  • Developed strong relationships with regular customers, fostering a sense of loyalty and trust in the store''s services and products.
  • Collaborated with team members to maintain a consistently positive and welcoming store atmosphere.
  • Utilized strong problem-solving skills to address technical issues with register systems or payment terminals efficiently.
  • Ensured accurate cash handling through diligent use of registers, calculators, and other tools for financial transactions.
  • Exceeded performance expectations through consistent punctuality, attention to detail, and dedication to exceptional customer service.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Prevented long lines at the checkout counter by monitoring queue length and promptly opening additional registers as needed.
  • Improved overall store cleanliness by regularly wiping down surfaces, sanitizing equipment, and keeping floors clear of debris during shifts.
  • Maintained strict adherence to company policies regarding refunds, exchanges, and other transaction-related procedures.
  • Managed high-volume periods with ease by quickly processing transactions while maintaining friendly customer interactions.
  • Mitigated potential losses by identifying counterfeit currency or suspicious activity during transactions.
  • Assisted in reducing wait times by consistently maintaining a clean and organized work area.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to increase revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor Of Arts For Teaching - Education

Southern Oregon State College , Ashland, OR
03.1987

Skills

  • Teaching strategies
  • Student Motivation
  • Group and individual instruction
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Positive Learning Environment
  • Positive Reinforcement
  • Goal Setting

Timeline

Customer Service Representative Agent - Doka USA Ltd
03.2022 - 03.2024
Cashier Specialist - Fred Meyer
02.2006 - 11.2016
Teacher Educator - Sylvan Learning Center
02.2002 - 06.2024
Southern Oregon State College - Bachelor Of Arts For Teaching, Education

Similar Profiles

CREATE PROFILE
Coleen Thomson