Coleen Wills
Summary
Energetic management professional versed in business/project management, finance and sales.
Emphasizes process improvement to increase profits, customer satisfaction, project goals and timely execution
Overview
17
17
years of professional experience
Work History
Senior Manager
Walmart
12.2020 - Current
- Owns and has accountability for multiple Realty execution projects; managing Store Project Coaches to ensure scope of work is completed; organizing project timelines and deliverables; facilitating meetings involving stakeholder teams to analyze, plan, and implement project initiatives; taking corrective action as necessary to drive project results; communicating project plans and deliverables to key stakeholders, directing associates and vendors on processes and procedures and review of new modular plans; planning merchandise placement based on modular requirements; advising on assignment of additional staff to assist in ensuring company and facility goals are met; and ensuring merchandise is in-stock and displayed in a timely, accurate, and safe manner, equipment and fixtures are correctly installed, and operational, merchandising, and personnel guidelines are implemented.
- Leads the implementation of project plans by identifying plan requirements; collaborating and communicating with other stakeholders about project obstacles, timelines, and alignment with corporate strategies; directing associates in the execution of project plans; ensuring all project requirements are met; collaborating with facility management to establish phasing plans that minimize the impact to operations; maintaining, communicating, and adjusting timelines and working with contractors to ensure project milestone are met; verifying fixture procurement and deliveries from Regional Real Estate Warehouse (RREW are synchronized with project schedules; collaborating with cross-functional teams (for example, engineers, architects, design managers) to provide feedback and identify and implement design changes; and monitoring and ensuring resolution of outstanding construction issues and work to be corrected or completed (for example, observations, warranty issues)
- Directs associates, including-third party supervisors, on process and procedures for project execution (for example, reviewing phasing plans, planning merchandise placement based on modular requirements, advising on resources needed to assist to ensure project and facility goals are met).
- Models, enforces, and provides direction and guidance to associates on proper customer service and techniques within Walmart guidelines and standards; reviewing and communicating customer satisfaction data throughout the project to ensure goals are met.
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Field Assistant Manager
Walmart
01.2017 - 11.2020
- Successfully lead and completed Major Remodels and Special Projects for Walmart and Sam's Club
- Achieved project deadlines by coordinating with contractors to manage performance.
- Established planning objectives for projects by identifying key issues, approaches and performance metrics.
- Managed construction project coordination, including material resources and staff scheduling to ensure timely project completion.
- Defined clear targets and objectives and communicated to other team members.
- Supervised between 20-35 team members throughout redesign and renovation process.
- Took an active role in company growth by consistently providing quality customer service to promote growth and retention.
Assistant Store Manager
Walmart
07.2014 - 01.2017
- Making area-specific merchandising, operations and people development decisions, including budgeting/forecasting and assessing economic trends and demographic information.
- Supervision of store; scheduling, merchandising, planning and customer service.
- Human Resources responsibilities of staffing, coaching for improvement, interviewing, training, talent development, performance evaluations, determining staffing needs, benefits training and proper processing of confidential forms.
- Cash management and ensuring proper , tracking daily cash reports.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Store Manager
La Z Boy Furniture Galleries
01.2012 - 01.2014
- LA Z Boy Furniture Galleries - Milford, C T Developed highly effective sales training strategies.
- Managed a successful sales team of who consistently exceeded sales goals each month.
- Increased year-over-year sales by 15%.
- Build and maintain a work environment within the team characterized by high expectations and aggressive sales goals, while fostering an open accountable team work environment.
- Continually develop the competence, skills, knowledge and behaviors of everyone on the sales team through appropriate coaching and development activities Growing revenue in line with business plan.
- Training and motivating the sales team to increase sales and profitability.
- Managing key customer relationships.
- Monitor team performance and day to day operations.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Generated sales and inventory reports in Excel with data from a variety of sources maintaining a 100% accuracy rate.
Sales Manager
08.2007 - 11.2011
- Macys - Silverdale Achieved 115% of quota within the first year as Sales Manager.
- Monitor analyze and measure sales.
- Coach, developed and asses performance of sales associates to ensure they have the skills to provide exceptional service.
- Analyzed marketing information and translated it into strategic plans.
- Addressed customer inquiries and resolved complaints.
- Maintained friendly and professional customer interactions.
- Implement plans to maximize, meet and exceed sales goal effectively and ahead of schedule.
Education
Bachelor of Arts - Business Administration and Management, Business Management
Northern Caribbean University
2005
Skills
- Project Goals and Milestones
- Developing Project Strategy
- Team Member Development
- Project Development Understanding
- Agile Work Processes
- Effective Work Breakdown Structure
- Project Drawings
Timeline
Senior Manager
Walmart
12.2020 - Current
Field Assistant Manager
Walmart
01.2017 - 11.2020
Assistant Store Manager
Walmart
07.2014 - 01.2017
Store Manager
La Z Boy Furniture Galleries
01.2012 - 01.2014
Sales Manager
08.2007 - 11.2011
Bachelor of Arts - Business Administration and Management, Business Management
Northern Caribbean University
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