Summary
Overview
Work History
Education
Skills
Timeline
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COLEENA HANSON

San Jose,CA

Summary

Passionate customer service professional with success in sales, product presentation, and office management. Ability to assess client needs; establish rapport, build trust, and close deals.

Professional with strong experience in community engagement and relationship building. Skilled in strategic communication, public speaking, and event planning. Reliable team player focused on achieving impactful results and adapting to changing needs. Known for strong interpersonal skills, creativity, and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Community Relations Representative

Irvine company
10.2024 - Current
  • Serve as the main point of contact for resident communication and satisfaction
  • Welcome new residents and assist with move in appointments
  • Conduct resident surveys and respond to feedback
  • Mediate disputes among residents when appropriate
  • Process renewals and negotiate rents
  • Build partnerships with local businesses for resident perks
  • Collect rents and process payments
  • Assist with pay or quits and evictions
  • Process final account statements

Leasing Professional

Fairfield Residential
08.2023 - 11.2024
  • Conduct tours for prospective residents
  • Highlight apartment features, amenities, and community benefits
  • Explain leasing terms, pricing and availability
  • Follow up with leads and close lease agreements
  • Process rental applications, perform background checks and credit checks

Leasing Consultant

Greystar
01.2021 - 07.2023
  • Work as a team member to provide the highest level of customer service
  • Share product knowledge with customers, while making personal recommendations
  • Receive and process cash and credit payments for all in store purchases
  • Field an average of 20-30 customer calls per day
  • Build customers trust by actively listening to all concerns, and providing feedback

Leasing Consultant

Sequoia Equities
10.2018 - 03.2019
  • Serve as the main point of contact for key prospects
  • Answer questions about pricing, availability and lease terms
  • Build and maintain strong resident relationships
  • Collect deposits, application fees and rent payments
  • Process evictions and final account statements
  • Maintain accurate records of leases, applications and tenant information
  • Handled maintenance requests, move in and move out inspections
  • Conduct property and unit inspections


Loan Partner

Kal Financial
10.2017 - 09.2018
  • Facilitated communication between borrowers and lenders to streamline loan processing.
  • Managed documentation and compliance to ensure adherence to regulatory standards.
  • Provided guidance on loan products, enhancing customer understanding and satisfaction.
  • Assisted in evaluating borrower creditworthiness through detailed analysis of financial documents.

Education

Diploma -

Centennial High School
01.2004

Associates Degree - undefined

Mt Hood Community College
01.2007

Skills

  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Strong ability to multi-task
  • Supportive relationship builder
  • Detail-oriented
  • Strong written and verbal communication skills
  • Excellent problem solving, time management and organizational skills

Timeline

Community Relations Representative

Irvine company
10.2024 - Current

Leasing Professional

Fairfield Residential
08.2023 - 11.2024

Leasing Consultant

Greystar
01.2021 - 07.2023

Leasing Consultant

Sequoia Equities
10.2018 - 03.2019

Loan Partner

Kal Financial
10.2017 - 09.2018

Associates Degree - undefined

Mt Hood Community College

Diploma -

Centennial High School

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COLEENA HANSON