Coleen Ann Olegario
Las Vegas
Summary
Detail-oriented Operations and Client Services professional in luxury hospitality and gaming. Coordinate cross-functional teams and manage documentation to streamline guest request processing. Communicate effectively in high-pressure environments while upholding confidentiality and established protocols, ensuring exceptional service delivery.
Overview
3
3
Languages
1
1
Certification
3
3
years of professional experience
Work History
Van Cleef & Arpels - Brand Ambassador
Richemont International
Las Vegas
05.2026 - Current
- Engaged customers through compelling brand narratives and extensive product knowledge to foster loyalty
- Evaluated product availability and inventory status to assist with client inquiries and order fulfillment
- Communicated delivery timelines, shipping procedures, and company policies via professional correspondence
- Collected customer feedback to inform marketing strategies and refine product offerings
- Documented client interactions while ensuring confidentiality of sensitive information
Aria Sky Suites Representative
MGM Resorts
Las Vegas
01.2025 - 05.2026
- Coordinated guest requests with internal departments, improving service delivery and guest satisfaction
- Processed billing adjustments and reservations upgrades, ensuring accurate account management and customer trust
- Documented guest interactions in MGM systems, ensuring accurate record-keeping
- Streamlined administrative services for executive business center operations, enhancing overall operational efficiency
- Collaborated with departments to address operational issues while upholding confidentiality
Wynn Rewards Representative
Wynn Resorts
Las Vegas
08.2023 - 07.2024
- Processed new member enrollments, ensuring accuracy in customer account records
- Verified eligibility requirements to comply with Nevada gaming regulations and company policies
- Maintained adherence to established procedures while processing promotional benefits
- Coordinated guest registration and provided operational support for special events
- Consistently exceeded performance goals in managing high volumes of customer interactions
Education
Associate of Applied Science - Business Administration And Management
College of Southern Nevada
Las Vegas, NV05-2025
Bachelor of Science - International Business
University of Nevada, Las Vegas
Las Vegas, NV07-2026
Skills
- Client relations management
- Client relationship management
- Effective communication
- Operational efficiency
- Attention to detail
- Data entry support
- Problem resolution
- Microsoft Office Suite
Languages
English
Full Professional
Tagalog
Full Professional
Korean
Limited
Certification
- Microsoft Office Specialist: Excel Associate
- Microsoft Office Specialist: Word Associate
- Nevada Gaming License
Timeline
Van Cleef & Arpels - Brand Ambassador
Richemont International
05.2026 - Current
Aria Sky Suites Representative
MGM Resorts
01.2025 - 05.2026
Wynn Rewards Representative
Wynn Resorts
08.2023 - 07.2024
Associate of Applied Science - Business Administration And Management
College of Southern Nevada
Bachelor of Science - International Business
University of Nevada, Las Vegas