Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Coleish Spence

Coleish Spence

Brooklyn,New York

Summary

Skilled A counselor with a strong background helps type A clients overcome personal challenges and cope with triggering situations. focused on facilitating exploration of issues, developing individualized plans, and developing important skills. an astute counselor who is familiar with treatment protocols, capable of responding calmly to emergency situations, and enthusiastic about patient support and resource advocacy. experienced title with many years of experience in [the industry]. excellent reputation for resolving problems and improving customer satisfaction. Dedicated [industry] professional with a track record of meeting company objectives through consistent and organized practices. skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and enthusiastic job seeker with excellent organizational skills looking for an entry-level [Job Title] position. ready to help the team achieve company goals. An organized and dependable candidate is successful at managing multiple priorities with a positive attitude. willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Counselor

Christian Outreach
07.2018 - 01.2020
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues.
  • Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.

HHA

White Glove Health Care Agency
04.2012 - 01.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.

CNA

United Staffing Agency
01.2011 - 12.2014
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

HHA

Macmillan Home Care
06.2008 - 01.2011
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.

Customer Service Associate

10 Spot Plus
02.2006 - 02.2007
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Education

Associate of Arts - Psychology

Southern New Hampshire University
N River RD, Manchester, NH
06.2025

Skills

  • Peer Counseling
  • Therapeutic Expertise
  • Learning Disability Awareness
  • Adolescent Development
  • Medicaid Familiarity

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Counselor

Christian Outreach
07.2018 - 01.2020

HHA

White Glove Health Care Agency
04.2012 - 01.2019

CNA

United Staffing Agency
01.2011 - 12.2014

HHA

Macmillan Home Care
06.2008 - 01.2011

Customer Service Associate

10 Spot Plus
02.2006 - 02.2007

Associate of Arts - Psychology

Southern New Hampshire University
Coleish Spence