Coleman Griffith
Oklahoma City,OK
Summary
Proactive Claims Adjuster and Front of House Employee with extensive experience in claims processing, customer inquiries, and maintaining compliance with regulatory requirements. Skilled in advanced oral and written communication, phone etiquette, and customer service in high-pressure environments. Brings strong work ethic and dedication to providing positive experiences and team efficiency.
Overview
1
1
year of professional experience
Work History
Claims Adjuster
Furniture Care Protection
11.2023 - 08.2024
- Examined claims forms and other records to determine warranty coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Answered customer questions regarding warranty
- Handled around 70-100 inbound calls a day for customers wanting to open claims or check status
- Made around 20 outbound calls a day to customers needing assistance
- Trained new employees
Front of House Employee
Chick-fil-A
03.2023 - 11.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
Bachelor of Business Administration - Business Administration And Management
University of Oklahoma
Norman, OK05.2027
High School Diploma -
Bishop McGuinness
Oklahoma City, OK05.2021
Skills
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Strong Work Ethic
- Positive demeanor
- Phone Etiquette
- Cash handling proficiency
- Order Taking
- Greeting guests
- Training and mentoring
Timeline
Claims Adjuster
Furniture Care Protection
11.2023 - 08.2024
Front of House Employee
Chick-fil-A
03.2023 - 11.2023
Bachelor of Business Administration - Business Administration And Management
University of Oklahoma
High School Diploma -
Bishop McGuinness
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