Summary
Overview
Work History
Education
Skills
Timeline
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Coleman Johnson

Sikeston,MO

Summary

Seasoned business leader with a proven track record at Dash Transport Services and S&J Potashnick Transportation Inc., specializing in operations management and strategic planning. Excelled in building client relationships and enhancing operational efficiency, demonstrating exceptional verbal communication and market trend awareness. Achieved significant repeat business through innovative service quality assurance and effective staff management.

Overview

8
8
years of professional experience

Work History

Owner at Dash Transport Services

Dash Transport Services
08.2023 - 02.2025
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Load Planner

S&J Potashnick Transportation Inc.
06.2017 - 08.2023
  • Processed customer orders, planned and optimized shipments into loads and tendered freight to third-party carriers.
  • Provided training and mentorship to subordinate staff to gauge preparedness in executing [Type] plans.
  • Supported management''s efforts towards continuous improvement through participation process improvement initiatives related load planning.
  • Resolved conflicts between shipping parties, effectively addressing concerns and finding mutually agreeable solutions.
  • Implemented contingency plans during unforeseen disruptions in transportation or other logistical challenges related to load planning activities.
  • Updated company database with shipping information using [Software] to maintain visibility of operations for management.
  • Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
  • Increased overall operational efficiency by continuously updating knowledge of market trends affecting load planning processes.
  • Maintained open lines of communication between drivers, dispatchers, supervisors, ensuring consistent information flow throughout the organization.
  • Trained new team members on load planning software and procedures, fostering a collaborative work environment.
  • Built working relationships with clients to foster loyalty and encourage repeat business.

Education

Murray State University
Murray, KY

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Strategic planning
  • Staff management
  • Staff hiring
  • Business launch
  • Negotiation
  • Bidding processes
  • Service quality assurance
  • Market trend awareness

Timeline

Owner at Dash Transport Services

Dash Transport Services
08.2023 - 02.2025

Load Planner

S&J Potashnick Transportation Inc.
06.2017 - 08.2023

Murray State University

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Coleman Johnson