Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Coleman McMillian

Bridge City,TX

Summary

Dynamic retail professional with extensive experience at O'Reilly Auto Parts, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and driving sales growth through effective staff training and strategic operations management. Skilled in financial reporting and conflict resolution, fostering a positive work environment that promotes employee engagement.

I have been in the Automotive industry for almost 30 years, I am looking for something new to start a new career in.. I am punctual, always on time. I always go the extra mile to exceed my goals and make sure the company wil thrive in ongoing projects.

Overview

9
9
years of professional experience

Work History

Assistant Manager

O'Reilly Auto Parts
08.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.

Store Manager

O'Reilly Auto Parts
05.2022 - 08.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Retail Sales Specialists

O'Reilly Auto Parts
02.2017 - 05.2022
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
  • Developed strong relationships with customers, resulting in repeat business and loyalty.
  • Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new staff members on company policies, procedures, and best practices for retail sales success.

Education

High School Diploma -

Waller High School
Waller, TX
05-1998

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Recruiting and interviewing
  • Sales strategies
  • Retail operations management
  • Policy enforcement
  • Employee performance evaluations
  • Cost control
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Inventory management
  • Employee engagement
  • Team motivation techniques

Timeline

Assistant Manager

O'Reilly Auto Parts
08.2025 - Current

Store Manager

O'Reilly Auto Parts
05.2022 - 08.2025

Retail Sales Specialists

O'Reilly Auto Parts
02.2017 - 05.2022

High School Diploma -

Waller High School

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Coleman McMillian